Customer Complaint Leader

4 days ago

Taguig, National Capital Region, Philippines Schneider Electric Full time $40,000 - $60,000 per year

Job Summary:

To oversee the complaint resolution process following SE Issue to Prevention (I2P) process and ensure high levels of customer satisfaction is met.

This role is responsible to lead the resolution team, analyzing complaint trends, driving root cause analysis, and working cross-functionally to implement preventive and corrective actions.

Key Responsibilities:


• Lead and manage the customer complaint resolution team.


• Ensure timely, consistent, and professional resolution of customer complaints.


• Conduct root cause analyses and collaborate with other departments to implement corrective and preventive actions.


• Maintain accurate complaint records in accordance with I2P process.

Key Competencies:


• Customer-centric mindset


• Attention to detail


• Leadership and team management


• Decision-making and accountability


• Cross-functional collaboration

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