Senior Customer Service Support

2 weeks ago

Angeles City, Central Luzon, Philippines The Lead Tree - Clark Outsourcing Full time ₱600,000 - ₱1,200,000 per year

Position Title: Sr. Customer Service Support

Work Set Up: Work from Home

Schedule: 9:00 PM to 6:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

The purpose of this role is to support Senior Client Service Staff by ensuring orders move efficiently from entry to invoicing. It works closely with Dedicated CSRs, taking on routine tasks to allow them to focus on higher-level service needs. The role also interacts directly with sales partners on designated tasks.

What You'll Do:

  • Follow direction and learn processes from three Senior Client Service Professionals
  • Arrange Jet Courier shipments through the portal for one Sales Partner
  • Assist Dedicated Customer Service Representatives with order acknowledgements and shipping confirmations as neede
  • Review and manage open order reports, coordinating with suppliers and Dedicated Customer Service Representatives to keep orders on track.
  • Investigate and resolve issues preventing invoicing by working with suppliers and internal Customer Service Representatives to finalize orders.
  • Support Dedicated Customer Service Representatives with varying tasks, including direct communication with Sales Partners when required.
  • Participate in regular check-ins with the Client Customer Service Manager to address volume, questions, and training needs.

What We're Looking For:

  • Proficiency in Outlook and Microsoft Excel
  • Strong communication skills with excellent accuracy and attention to detail
  • Problem-solving mindset with the ability to troubleshoot effectively
  • Dependable, and loyal
  • Self-starter who works independently with minimal supervision while contributing to a team environment
  • Exceptional time management skills with the ability to thrive in a fast-paced, high-demand setting

Why You'll Love Joining the CO Fam

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team

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