Process and Quality Officer

4 hours ago

Cebu City, Central Visayas, Philippines Bai Virtual Services OPC Full time ₱300,000 - ₱450,000 per year

We are HIRING

PROCESS & QUALITY OFFICER (Part-time)

The Process and Quality Officer is a crucial analytical and coordination function within the PQCC Department. This flexible role is designed to ensure the organization's internal operations remain efficient, compliant with quality standards, and positioned for continuous improvement. The Officer is responsible for documenting and evaluating workflows, performing quality audits, and recommending data-driven improvements, acting as a vital bridge between the PQCC, IT, and Compliance teams.

Duties & Responsibilities

  • Evaluate, document, and map existing workflows using process mapping software to identify bottlenecks and inefficiencies.
  • Develop, update, and maintain comprehensive Standard Operating Procedures (SOPs) and process flow documents.
  • Conduct internal quality checks and process audits (e.g., using check sheets and control charts), ensuring all findings are documented and followed up.
  • Analyze data from audits to identify recurring issues, using tools like Cause-and-Effect or Pareto diagrams to determine root causes.
  • Prepare detailed reports and dashboards summarizing audit results, process metrics, and improvement progress for the PQCC Head.
  • Coordinate and delegate selected administrative and documentation tasks to the Process and Quality Assistant, ensuring accuracy and timeliness.
  • Collaborate with the IT team to ensure seamless alignment between documented processes and digital systems/tools.
  • Partner with the Compliance team to align operational standards with regulatory requirements (e.g., Philippine Data Privacy Act of 2012).
  • Support the PQCC Head in planning and implementing efficiency and quality initiatives.

Qualifications / Requirements

  • Proven experience in process analysis, quality assurance, or a related operational role.
  • Strong understanding of quality management principles and methodologies (e.g., Lean Six Sigma, ISO 9001).
  • Experience in data analysis and reporting, with proficiency in using data to drive decisions.
  • Knowledge of relevant Philippine regulations, particularly the Data Privacy Act of 2012 (RA 10173), is highly desirable.
  • Strong documentation skills, with the ability to create clear, concise, and comprehensive SOPs and process maps.
  • Hardware/Tools: Proficiency with MS Office/Google Workspace; experience with process mapping software (e.g., Visio, Lucidchart) and Data Analysis/BI Tools (e.g., Excel Power Query, Power BI) is preferred.

  • Process and Quality Officer

    3 hours ago

    Cebu City, Central Visayas, Philippines Bai Finance Group of Companies Full time ₱405,000 - ₱1,260,000 per year

    We are HIRINGPROCESS & QUALITY OFFICER (Part-time)The Process and Quality Officer (Part-Time) is a crucial analytical and coordination function within the PQCC Department. This flexible role is designed to ensure the organization's internal operations remain efficient, compliant with quality standards, and positioned for continuous improvement. The Officer...

  • Process Quality Control and Compliance

    3 hours ago

    Cebu City, Central Visayas, Philippines Bai Virtual Services OPC Full time ₱150,000 - ₱250,000 per year

    We're HIRINGProduct Quality Control & Compliance (PQCC) Staff – Part-TimeThe PQCC Staff (Part-Time) is responsible for assisting in monitoring, evaluating, and documenting product quality and compliance with company standards and regulatory requirements. This role supports quality assurance initiatives, ensures accuracy in records, and helps maintain a...

  • Loan Processing Officer

    4 hours ago

    Cebu City, Central Visayas, Philippines Bai Virtual Services OPC Full time ₱15,000 - ₱45,000 per year

    We are HIRINGLOAN PROCESSING OFFICER This role ensures accurate, efficient, and compliant processing of migration and personal loan applications. The role validates client information, verifies documentation, maintains records in the Loan Management System (LMS), and coordinates with clients and internal teams to support smooth loan approvals and...

  • Loan Processing Officer

    3 hours ago

    Cebu City, Central Visayas, Philippines Bai Finance Group of Companies Full time ₱20,000 - ₱35,000 per year

    We are HIRINGLOAN PROCESSING OFFICERThis role ensures accurate, efficient, and compliant processing of migration and personal loan applications. The role validates client information, verifies documentation, maintains records in the Loan Management System (LMS), and coordinates with clients and internal teams to support smooth loan approvals and...

  • social welfare officer iii

    3 hours ago

    Cebu City, Central Visayas, Philippines Department of Social Welfare and Development Field Officer VII - Government Full time ₱200,000 - ₱250,000 per year

    Submit application to: or email complete application documents to As Unit Office Manager, plan for annual targets of the unit, aware of resources available within and outside her area of jurisdiction in order to match the needs and problems of the barangays to be served during the given period;As implementor, handle court-related cases on adoption, youthful...

  • Payroll Officer

    5 hours ago

    Cebu City, Central Visayas, Philippines Business Process Outsourcing International Full time ₱400,000 - ₱800,000 per year

    PAYROLL OFFICERJOB SUMMARY:Responsible for the payroll processing and reports generation of assigned clients/accountsKEY RESPONSIBILITIES:Strategic/TacticalPerforms payroll processing based on specific requirements of the clients.Encodes personnel data of new hires into the system.Uploads, encodes client's payroll instructions into the payroll...

  • Quality Assurance

    1 week ago

    Cebu City, Central Visayas, Philippines Shamrock Bakery and Restaurant Corporation Full time ₱250,000 - ₱750,000 per year

    QUALITY ASSURANCEArea of Assignment: Mactan (1) Minganilla(1)JOB SUMMARYThe Quality Assurance (QA) is responsible for ensuring that all bakery products are manufactured and released in compliance with internal quality standards, customer specifications, and regulatory requirements. The role involves monitoring production processes, implementing food safety...

  • Quality and Compliance Officer

    2 hours ago

    Cebu City, Central Visayas, Philippines Aimpoint Full time ₱216,000 per year

    About AimpointAimpoint is an Australian Defence-focused Registered Training Organisation (RTO) and Group Training Organisation (GTO), delivering accredited training programs, workforce capability development, and industry pathways. We are expanding into Southeast Asia and establishing a quality and compliance office in Cebu to support our growing...

  • Quality and Process Excellence Lead L4

    3 hours ago

    Cebu City, Central Visayas, Philippines Wipro Full time ₱1,200,000 - ₱2,400,000 per year

    Job description:Job DescriptionRoleQuality and Process Excellence Lead͏DoSupporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.Driving benchmarking and best practices deployment across accounts.Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business...

  • Process Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions Full time ₱400,000 - ₱600,000 per year

    Role Overview:The Trainer & Quality Analyst plays a dual role, responsible for delivering effective training programs that enable new hires and existing employees to perform at their best, while also supporting quality assurance initiatives. This role ensures that customer service standards, process knowledge, and performance expectations are consistently...