Field Collections Supervisor

1 day ago

Mandaluyong City, National Capital Region, Philippines Advanced Finance Solutions, Inc. (Skyro) Full time ₱1,500,000 - ₱3,000,000 per year

Requirements

  • Candidate must possess at least a Bachelor's/College Degree on Finance.
  • Supervisor / Senior Associate (5 yrs and up experience) specializing in Banking/Financial Services or equivalent.

Responsibilities

About the company:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Singapore, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Jungle Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Role Description: 

This role is responsible for overseeing and optimizing field collections operations. Duties include developing and enforcing policies, monitoring performance metrics, providing coaching and training to field collectors, and implementing process improvements to achieve target recovery rates. This position also handles complaint resolution, staff recruitment, and team management.

Create and maintain field collections policy and to make sure it was regularly being followed

Create, monitor and update field collections report

Conduct field visits for evaluation and coaching

Work closely with field collectors to achieve the target recovery rate per month

Facilitate huddles, meetings and calibration

Facilitate or assist in training roll-out such as but not limited to new hires training and upskill training

Point person for complaint coordination and resolution for field

Assist in screening and hiring of field collectors

Propose improvements for field collections.

Qualifications:

  • Preferably lives in North Metro Manila
  • Good presentation and analytical skills.
  • Should have good grasp of Microsoft Excel, word and other presentation apps
  • Good Communication skills in English
  • Bachelor's degree is a plus but not required
  • Have personal motorcycle and willing to do field work.
  • People management in a Philippine collection's environment for minimum of 2 years. Field Collections experience is a plus but not required

Additional Info

  • Location: Mandaluyong City, National Capital Region (NCR).
  • Full Time position(s) are available.
  • Number of vacancies: 1.

About Us

Skyro goes beyond the Philippines; backed by Breeze Ventures, headquartered in Singapore, we're expanding these solutions to emerging markets worldwide, with the Gulf Cooperation Council (GCC) as our next major destination. With advanced technology and a talented, motivated team, we're able to deliver valuable financial experiences that make a difference.

Our vision for Skyro is to become a trusted partner that supports communities, empowers customers, and drives growth — all while staying true to our mission to offer simple, meaningful financial services.

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