Collections Supervisor

6 hours ago

Quezon City, National Capital Region, Philippines The Golden Legacy Financing Corporation Full time ₱1,200,000 - ₱1,500,000 per year

Are you a results-driven leader with a passion for process efficiency and team development? Join
The Golden Legacy Financing Corporation (TGLFC)
as our
Collections Supervisor
and play a key role in ensuring the health and sustainability of our loan portfolio.

This role is perfect for someone who thrives in a structured yet dynamic environment balancing performance management, operational discipline, and continuous improvement.

What You'll Do
As the
Collections Supervisor
, you'll oversee day-to-day collection operations, ensure adherence to company policies, and drive your team toward achieving and exceeding collection KPIs. You'll also be a key contributor in process optimization and cross-functional collaboration.

Key Responsibilities
Team Supervision & People Management

  • Oversee daily collection operations and ensure compliance with policies and ethical standards.
  • Assign tasks, monitor performance, and conduct regular feedback and coaching sessions.
  • Foster accountability, teamwork, and high morale among collection officers.

Collections Activities Management

  • Ensure timely collection of maturing loans and minimize accounts rolling into overdue or default stages.
  • Implement proactive and reinforced collection measures to improve recovery rates.
  • Develop ad hoc collection strategies when faced with portfolio or manpower challenges.

Records & Documentation

  • Ensure accurate, timely, and organized reporting, documentation, and submission of all relevant collection reports.

Process Improvement & Innovation

  • Collaborate with the Collections Manager to review and refine collection processes and policies.
  • Recommend initiatives that enhance efficiency and improve key performance outcomes.

Cross-Functional Support & Special Projects

  • Work with other departments on projects that improve operational efficiency, asset quality, and risk mitigation.

What We're Looking For
We're seeking a proactive and organized leader who can balance strategic thinking with hands-on execution.

Qualifications

  • Bachelor's degree in Business Administration, Finance, or related fields.
  • At least 35 years of experience in collections operations, with supervisory experience preferred.
  • Strong leadership, coaching, and communication skills.
  • Excellent organizational and problem-solving abilities.
  • Background in financial services or lending is an advantage.

Why Join Us
At
The Golden Legacy Financing Corporation
, we believe in empowering Filipinos through accessible financial solutions, and it starts with empowering our people.

Here, you'll work in a supportive environment where growth, integrity, and collaboration are deeply valued.

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