Customer Service Process

2 days ago

PH GBS Manila The Goodyear Tire & Rubber Company Full time ₱40,000 - ₱80,000 per year
The Customer Service Process & Analytics Associate supports operational excellence by combining frontline order and issue management with data-driven insights. The role ensures order accuracy, resolves service issues, and leverages data to identify trends, inefficiencies, and opportunities for process improvement, contributing to a more resilient and customer-focused service organization.

Roles & Responsibilities:

Process Improvement & Optimization

  • Analyze current customer service workflows and identify inefficiencies
  • Design and implement process improvements to enhance customer experience and operational efficiency
  • Collaborate with cross-functional teams to align service processes with business goals

Data Analysis & Reporting

  • Monitor and analyze service performance metrics
  • Identify inefficiencies, recurring issues, and opportunities for process enhancement
  • Provide actionable insights to leadership based on data trends

Tools & System Support

  • Support system enhancements, automation, and digitalization initiatives
  • Ensure data integrity and maintain reporting accuracy
  • Train team members on new tools processes

Cross-Functional Collaboration

  • Partner with internal teams to align customer service processes
  • Share insights to improve forecast accuracy and operational stability

Requirements:

  • Bachelor's degree in Supply Chain, Analytics, Business, or a related field. 
  • Certification or training in Data Analytics, Lean Six Sigma (Green Belt), or ERP systems. 
  • 3–5 years of experience in customer service, supply chain, or analytics role within logistics.
  • Proven ability to work with ERP systems and reporting tools.
  • Analytics: Strong ability to analyze data, interpret metrics, and derive actionable insights. 
  • Process Improvement: Enthusiastic about automation, standardization, and efficiency projects. 
  • Customer Orientation: Ability to translate data into service improvements. 
  • Collaboration: Works closely with IT, supply chain, and CI/PMO teams. 
  • Tools: Advanced Excel (pivot, macros), ERP (SAP), exposure to BI tools preferred. 

#LI-JB1

Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

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