Customer Service Team Lead

2 weeks ago

PH GBS Manila The Goodyear Tire & Rubber Company Full time $90,000 - $120,000 per year
Summary of the Role:
The Customer Service Team Leader manages day-to-day operations of the National Replacement customer service team, ensuring performance targets, service quality, and team capability are met. The role acts as a liaison between CS and other departments, drives continuous improvement initiatives, and supports staff development to foster a customer-centric culture and efficient service delivery.

Roles & Responsibilities:

Operational Oversight & Performance Monitoring

  • Supervise order processing, issue resolution, and daily team activities
  • Track team KPIs, monitor SLA compliance, and implement corrective actions

Team Management & Development

  • Coach, mentor, and train team members
  • Foster a culture of accountability, collaboration, and customer focus

Strategic Coordination & Alignment

  • Collaborate with Sales, Logistics, and Planning to align service execution with business goals
  • Ensure smooth integration of customer service into the wider supply chain processes

Escalation & Feedback Management

  • Handle escalated customer issues and provide resolutions
  • Implement best practices based on customer feedback and service reviews

Requirements:

  • Bachelor's degree in Supply Chain Management, Business, or related discipline.
  • Training or certification in People Leadership, Lean Six Sigma, or Customer Service Management.
  • 6+ years of experience in customer service roles, with at least 3–5 years in a supervisory/team leader role.
  • Experience in coaching, performance management, and escalation handling.
  • Leadership: Strong people management, coaching, and mentoring capabilities. 
  • Analytical Thinking: Ability to assess performance metrics, identify trends, and drive improvements. 
  • Customer Orientation: Commitment to delivering high-quality service and customer satisfaction. 
  • Collaboration: Ability to work across functions (sales, supply chain, logistics) to resolve escalations. 
  • Communication: Excellent verbal and written communication for stakeholder management. 
  • Tools: Proficient in ERP (SAP), Excel, and reporting dashboards. 

#LI-JB1

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

  • Customer Service Process

    1 week ago

    PH GBS Manila The Goodyear Tire & Rubber Company Full time ₱40,000 - ₱80,000 per year

    The Customer Service Process & Analytics Associate supports operational excellence by combining frontline order and issue management with data-driven insights. The role ensures order accuracy, resolves service issues, and leverages data to identify trends, inefficiencies, and opportunities for process improvement, contributing to a more resilient and...

  • Customer Service Representative

    1 week ago

    PH GBS Manila The Goodyear Tire & Rubber Company Full time ₱30,000 - ₱60,000 per year

    The Customer Service Representative (CSR) provides frontline support in the end-to-end Order-to-Cash (OTC) cycle by managing customer inquiries, processing orders, resolving delivery-related issues, and ensuring proactive communication on order status.The role ensures smooth daily operations by connecting external customers with internal teams, delivering...

  • Customer Service Team Lead

    6 days ago

    Manila, National Capital Region, Philippines Marketect Full time

    The Role: ResponsibilitiesServe as the first point of contact for all customer inquiries across email, chat, and other channelsResolve issues efficiently while maintaining a professional, empathetic toneDesign and implement customer service SOPs, workflows, and response guidelinesTrack metrics (response times, satisfaction, resolution rates) and report...

  • Customer Service Team Lead

    1 week ago

    Manila, National Capital Region, Philippines Lalamove Full time ₱1,200,000 - ₱2,400,000 per year

    Company Intro: Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it  Currently, Lalamove is a leading global...

  • Customer Service Team Lead

    1 week ago

    Manila, National Capital Region, Philippines Lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery...

  • Customer Service Team Lead

    6 days ago

    Manila, National Capital Region, Philippines Lalamove Full time

    Company Intro:Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand...

  • Customer Service Team Lead

    1 week ago

    Manila, National Capital Region, Philippines LaLaMove Full time ₱300,000 - ₱600,000 per year

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery...

  • Customer Service Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines The Goodyear Tire & Rubber Company Full time ₱1,500,000 - ₱2,500,000 per year

    Summary Of The RoleThe Customer Service Team Leader manages day-to-day operations of the National Replacement customer service team, ensuring performance targets, service quality, and team capability are met. The role acts as a liaison between CS and other departments, drives continuous improvement initiatives, and supports staff development to foster a...

  • Customer Service Representative

    2 weeks ago

    Santolan, Metro Manila, Philippines CARLCARE SERVICE PH INC. Full time ₱2,400,000 - ₱3,200,000 per year

    Job DescriptionThe CSR Team Leader is responsible for overseeing the daily operations of the customer service team, ensuring efficient service delivery, high-quality customer interactions, and achievement of performance targets. This role provides leadership, coaching, and support to CSR staff while maintaining strong service standards and operational...

  • Customer Service Lead

    1 week ago

    Manila, National Capital Region, Philippines CLICKTEK CONSULTING INC Full time ₱300,000 - ₱600,000 per year

    Location: Remote - Philippines (Manila-based preferred)Employment Type: Full-TimeAbout the Role:Clicktek Consulting Inc. is hiring a Customer Service Lead to support a global health and wellness client. This leadership role is ideal for candidates with proven experience in customer service operations and team supervision. You will help oversee and guide a...