Customer Experience

2 weeks ago

Greenhills Metro Manila, Philippines Focus Support Associates Full time ₱1,200,000 - ₱2,400,000 per year

Job Responsibilities

  • Handle inbound calls and respond to customer inquiries about products, orders, and services.
  • Provide post-sales and post-purchase support, including addressing customer concerns, returns, and feedback.
  • Manage and promote assigned products and brands to enhance visibility and customer engagement.
  • Develop and implement marketing strategies aligned with brand goals and market trends.
  • Conduct market research to analyze competition, identify growth opportunities, and anticipate consumer needs.
  • Collaborate with cross-functional teams (marketing, sales, operations) to ensure product availability and alignment.
  • Create engaging content for product listings, social media, and marketing campaigns.
  • Monitor and evaluate brand performance using data insights to improve marketing initiatives.
  • Maintain accurate records of customer interactions, orders, and brand performance reports.

Qualifications

  • Bachelor's degree in Marketing, Business, Communications, or any related field.
  • 2-3 yrs of experience in Sales is a must.
  • Experience in customer support or service industry (inbound calls, post-sales, post-purchase support) is an advantage.
  • Strong communication skills (verbal and written) and customer-oriented mindset.
  • Knowledge of product management and brand promotion strategies.
  • Proficiency in digital marketing, content creation, and basic market research techniques.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to work collaboratively in a team environment and manage multiple tasks effectively.
  • Willing to work on a hybrid setup (3 days onsite, 2 days WFH) in San Juan, Greenhills.
  • Amenable to night shift schedule

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