Analyst - Facilities Helpdesk

How we support the Whole You:Our benefits are a good reason to come to JLL.We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial, and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.Job Description SummaryOverview of the role:The Property Service Centre manages client requests regarding property and facilities repairs and maintenance. They are charged with ensuring that each and every caller's request is managed from inception to completion and payment (if appropriate) to the satisfaction of the client.Responsible for identifying, analyzing, and coordinating the dispatch of work order requests to the appropriate vendor within the agreed Service Level Agreement. Overdue are being managed effectively to ensure the attendance of the vendors in a timely manner. The appointment and duties may vary depending on contract requirements and variationsJob DescriptionWhat this job involves:The Facilities Help Desk Analyst shall be responsible for:Handle inbound and outbound calls, emails, chat communications, and ad-hoc facility management requestsProcess customer inquiries promptly while ensuring accurate information capture and deliveryAnalyze customer needs to identify optimal response strategies that maximize satisfactionTake full ownership of customer issues from initial contact through complete resolutionCreate detailed work orders and monitor progress to completion with clear stakeholder communicationCoordinate with internal teams and external vendors to ensure timely, effective solutionsBuild and maintain strong professional relationships with client personnel through proactive communicationDemonstrate commitment to customer satisfaction by taking personal accountability for problem resolutionExercise sound judgment to determine when issues require escalation to senior staff or specialized teamsOperate within established service level agreements while continuously seeking to exceed expectationsTake initiative to identify potential issues and implement preventive measures before customer impactMaintain comprehensive understanding of relevant policies, procedures, and compliance requirementsMentor new team members through structured buddy system programs and knowledge-sharing activitiesContribute to team training initiatives that enhance overall department service delivery performanceLocation:–Taguig, PhilippinesIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableAbout JLL –We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. 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