Billing Analyst

3 days ago

Taguig, National Capital Region, Philippines HRTX Full time ₱400,000 - ₱800,000 per year


Billing Analyst is responsible for customer service, helpdesk, billing and reporting services to clients and team members.

Qualifications:

  • College/Bachelor's Degree in Finance/Accounting/Banking or equivalent
  • At least 2 to 3 years Experience of Customer Service/Finance processes within a multinational, shared service environment
  • Strong written and verbal communication skills along with active listening
  • Highly proficient in using various accounting and office applications
  • Proficient in using Excel for data analysis (PivotTables, VLOOKUP, etc.)
  • Dynamic, hands-on, proactive self-starter. Resilience is a must.
  • Excellent analytical, problem solving and organisational skills
  • Ability to adapt to change, demonstrating flexibility and ownership of the change
  • Proven ability to deliver to tight deadlines
  • Customer service approach, focused on serving all key stakeholders
  • Excellent written and oral communication skills

Duties and Responsibilities:

  • Invoice processing for raising client month end invoices
  • Invoice processing for raising new client agreement charges, including first months office fees and deposit invoices
  • Invoice processing for raising client monthly recurring charges for additional services
  • Managing client renewal and expansion agreements in the company billing system
  • Managing clients internal office moves and changes in the company billing system by raising invoices and credit notes where appropriate
  • Managing and updating client information in the company billing system
  • Following the company credit note and waive request procedure
  • Reconciliation of invoices to statements
  • Dispute and Query Management and resolution for clients and colleagues
  • Ensuring reports are generated for Management Accountants
  • Ensuring accurate monthly billing for allocated centres and completed by due dates
  • Maintain accurate and tidy filing systems of Centre billing reports and back up documents
  • Provides clear and complete instructions and helpful information to clients and team members.
  • Accurately and promptly answers helpdesk regarding program, billing and/or other inquiries
  • Reinforce payment policy to customer due to fallouts
  • Responsible for the preparation and timely distribution of monthly reports
  • Efficiently and effectively administer billing set-up and payment method audit
  • Supports preparation of standard and ad hoc management reports through information verification, proofreading, assembly and other related activities
  • Assist Manager in workload balancing
  • Act as subject matter expert for the different billing processes
  • Perform other operational tasks as needed to support Billing processes.

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