Associate Cloud Operations Analyst

3 days ago

Taguig, National Capital Region, Philippines Willis Towers Watson Full time ₱1,500,000 - ₱3,000,000 per year

We are looking for an Associate Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson's clients around the world. You will be tasked to be part of a support team to operate and maintain applications that powers all of our cloud offerings. Our team in Manila will be around 33 colleagues working 24 x 7 during 3 shifts and we plan to grow further in coming years so you will be part of the initial start-up with other support professionals.

The line management will be Manila based but there will be a matrix line management to our core development team based in the UK.

The Role

The following are key responsibilities we are looking for BUT we are keen to recruit talented individuals who have a learning agility and looking to develop their career further.

  • Provide pre and post support for software applications releases working in a global team providing 24/7 support using an 8-hour revolving shift pattern. You will report to a Team Leader with other analysts within a specific shift.
  • Manage all incident requests for L1 and L2(post training) within the shift that have been allocated. Escalation of any incidents to team leader.
  • Determine root cause analysis, resolve and communicate solutions to customers with support of Team Leader.
  • Develop personal competency of the ServiceNow product and build knowledge so functionality can be used to manage incidents and report performance.
  • Build knowledge of the products and processes to ensure the right level of competency is achieved to support the applications/client's expectations and personal growth.
  • Achieve personal performance measures, adhering to SLA's and agreed standards/processes that always provide excellent customer service.
  • Work in parameters of the scheduled shift patterns/working times and provide backup support to other teams to meet the needs of the business/client expectations.
  • Produce regular reporting of performance, KPI's and specific SLA's to track overall service.
  • Take part in regular Incident Management reviews/audits/surveys to develop improvements based on lessons learned/survey feedback.
  • Network with other support teams to share best practice and develop experience.

The Requirement

Essential

  • Previous hands on experience in Support, Software, Applications or Helpdesk Teams.
  • Excellent communication/organization skills, command of business English
  • Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing.
  • Experience of reporting technical, functional and operational problems and resolutions to the development team.
  • Experience in working in multiple time-zones/countries and rotating shift systems to align with business demands.
  • Excellent analytical and problem-solving skills in order to identify and respond to unexpected or disruptive events
  • Must have hands on working knowledge of Microsoft Office Applications with Excel
  • Must show the capability to learn and develop technical skills for Cloud Support.
  • Must have supported IT infrastructure or Azure Cloud technologies

Desirable

  • Strong educational level or Service Management qualification

WTW is an Equal Opportunity Employer

  • Associate Cloud Operations Analyst

    4 days ago

    Taguig, National Capital Region, Philippines WTW Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionWe are looking for an Associate Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson's clients around the world. You will be tasked to be part of a support team to operate and maintain applications that powers all of our cloud offerings. Our...

  • Associate Cloud Operations Analyst

    4 days ago

    Taguig, National Capital Region, Philippines Willis Towers Watson Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionWe are looking for an Associate Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson's clients around the world. You will be tasked to be part of a support team to operate and maintain applications that powers all of our cloud offerings....

  • Associate Cloud Operations Analyst

    3 days ago

    Taguig, National Capital Region, Philippines WTW Full time ₱1,500,000 - ₱3,000,000 per year

    DescriptionWe are looking for an Associate Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson's clients around the world. You will be tasked to be part of a support team to operate and maintain applications that powers all of our cloud offerings. Our...

  • Associate Cloud Operations Analyst

    1 week ago

    Taguig, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time ₱900,000 - ₱1,200,000 per year

    This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionWe are looking for an Associate Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by...

  • Associate Cloud Operations Analyst

    4 days ago

    Taguig, National Capital Region, Philippines Willis Towers Watson Full time ₱1,200,000 - ₱2,400,000 per year

    We are looking for a Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson's clients around the world. You will be tasked to be part of a support team various Azure Cloud Environments primarily in Server Patching and deployment and maintain applications...

  • Cloud Operations Support Analyst

    3 days ago

    Taguig, National Capital Region, Philippines WTW Full time ₱1,500,000 - ₱3,000,000 per year

    DescriptionWe are looking for a Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson's clients around the world. You will be tasked to be part of a support team various Azure/AWS or OCI Cloud Environments primarily in Server Patching and deployment and...

  • Senior Solutions Architect

    2 weeks ago

    Taguig, National Capital Region, Philippines Cloud Bridge Full time ₱1,500,000 - ₱3,000,000 per year

    AtCloud Bridge, we are one of the fastest-growing and most dynamic AWS partners, transforming how businesses leverage AWS cloud services. We specialise in cloud consultancy, managed services, cloud governance, FinOps, and AI/ML to help organisations unlock the full potential of AWS.Recognised as AWS's Rising Star Partner of the Year for 2023 in EMEA and 2022...

  • Cloud Operations Engineer

    4 days ago

    Taguig, National Capital Region, Philippines TapTalent Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring: Cloud Operations Engineer We are looking for a skilled and dedicated Cloud Operations Engineer to join our dynamic team. The ideal candidate will possess strong technical expertise in cloud infrastructure, enabling us to optimize our cloud services and ensure seamless operations. Location: Taguig, Philippines Work Mode: HybridSchedule: Rotating...

  • Cloud Security Operations

    4 days ago

    Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱138,000 per year

    Role: Cloud Security OperationsSalary: Up to 138kSet-up: Hybrid (BGC)The Role:You will be joining Insurance Consulting and Technology (ICT) at an exciting time of transformation as we work on improving the delivery of value for customers and the business. You'll be working in the Platform Core team within the Technology Delivery organization, whose...

  • Senior Data Engineer

    2 days ago

    Taguig, National Capital Region, Philippines Cloud Bridge Full time $60,000 - $120,000 per year

    Join a UK-based tech-driven company at the forefront of financial data innovation. We're looking for a skilled Senior Data Engineer for our client's hub in the Philippines.The client is seeking a capable leader and engineer with a passion for data to join our global team. As the foundational member of their new team in Manila, you will play a pivotal role...