Call Center Agent

3 days ago

Makati City, National Capital Region, Philippines SUNRISE SEARCH & SUPPORT INC Full time ₱900,000 - ₱1,200,000 per year

About the role

Are you a talented and customer-focused Call Center Agent looking to join a dynamic and fast-paced team? SUNRISE SEARCH & SUPPORT INC' is seeking an outstanding Call Center Agent to handle a variety of inbound and outbound calls for our blended account. This full-time role is based in Makati City Metro Manila and offers excellent opportunities for career growth and development.

What you'll be doing

  • Deliver an exceptional customer experience through efficient and courteous handling of inbound and outbound calls
  • Identify customer needs and provide tailored solutions to address their queries and concerns
  • Maintain accurate and detailed records of all customer interactions
  • Collaborate with cross-functional teams to ensure seamless service delivery
  • Continuously develop your product knowledge and customer service skills
  • Adhere to all company policies, procedures and quality standards

What we're looking for

  • Previous experience in a customer service or call center environment, preferably in a blended account
  • Strong communication and interpersonal skills with the ability to engage with customers in a professional and empathetic manner
  • Excellent problem-solving and decision-making skills to handle a variety of customer inquiries
  • Proficiency in English, both written and verbal
  • Ability to work in a fast-paced, target-driven environment and adapt to changing priorities
  • Passionate about delivering exceptional customer service and contributing to the growth of the business

What we offer

  • Competitive salary and attractive benefits package
  • Opportunities for career advancement and professional development
  • Positive and collaborative work environment
  • Comprehensive training and ongoing support to help you excel in your role
  • Employee wellness initiatives and team-building activities

About us

SUNRISE SEARCH & SUPPORT INC' is a leading provider of innovative call center solutions. With over 10 years of industry experience, we are dedicated to delivering exceptional customer service and driving business success for our clients. Our vibrant and inclusive company culture empowers our employees to thrive and make a meaningful impact.

Apply now to join our team and embark on an exciting career journey with SUNRISE SEARCH & SUPPORT INC'.

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