Customer Service Representative

2 weeks ago


Cubao, National Capital Region, Philippines Nextsphere Strategic Management Services Full time

What you'll be doing

  1. Respond to inbound customer inquiries via phone, email, and chat in a timely and professional manner
  2. Accurately document customer interactions and ensure all customer information is up-to-date in our systems
  3. Troubleshoot customer issues and provide effective solutions to enhance their experience
  4. Identify opportunities to cross-sell and upsell additional products and services
  5. Collaborate with the broader team to share feedback and implement process improvements
  6. Maintain a positive and friendly attitude while adhering to company policies and procedures

What we're looking for

  1. Excellent communication and interpersonal skills with the ability to connect with customers from diverse backgrounds
  2. Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries
  3. Proven track record of delivering exceptional customer service in a call centre or similar environment
  4. Familiarity with customer relationship management (CRM) software and data entry
  5. Proficiency in English and the local language (Tagalog)
  6. Ability to work in a fast-paced, target-driven environment and meet performance goals


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