Customer Service Representative
2 weeks ago
What you'll be doing
- Respond to inbound customer inquiries via phone, email, and chat in a timely and professional manner
- Accurately document customer interactions and ensure all customer information is up-to-date in our systems
- Troubleshoot customer issues and provide effective solutions to enhance their experience
- Identify opportunities to cross-sell and upsell additional products and services
- Collaborate with the broader team to share feedback and implement process improvements
- Maintain a positive and friendly attitude while adhering to company policies and procedures
What we're looking for
- Excellent communication and interpersonal skills with the ability to connect with customers from diverse backgrounds
- Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries
- Proven track record of delivering exceptional customer service in a call centre or similar environment
- Familiarity with customer relationship management (CRM) software and data entry
- Proficiency in English and the local language (Tagalog)
- Ability to work in a fast-paced, target-driven environment and meet performance goals
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