Dedicated - Content Moderator I

Role Details

• Type of Support: Content Moderator
• Contract Duration: Permanent
• Training Schedule: Monday - Friday, 8AM-5PM PT
• Work type and Location: Hybrid, Metro Manila
• Expected start date: July 31, 2025

About Us

PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero's world-class outsourcing and human-centered approach with Crescendo's expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we're introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo

The Role

As a Trust & Safety Content Moderator, you will be responsible for ensuring that user-generated content on our platform adheres to our community guidelines and standards. Your role will involve reviewing and moderating various forms of content, including text, images, and videos, to maintain a safe and welcoming environment for all users. This position requires the ability to work with potentially disturbing and difficult content (excluding child safety content).

What You'll Do:

• Content Moderation: Review and moderate user-generated content to ensure compliance with community guidelines and standards.
• Critical Analysis: Evaluate content with a critical eye to determine context, nuance, and adherence to platform policies.
• Decision Making: Make informed decisions quickly, even with limited information, to address content violations effectively.
• Detail Orientation: Pay close attention to detail to accurately identify and address problematic content.
• Team Collaboration: Work closely with team members to share insights, develop best practices, and improve moderation processes.
• Reporting: Document and report patterns of problematic content to help inform policy updates and enforcement strategies.

What We Expect From You:

• 1 year of experience in Content Moderation, with experience moderating offensive and disturbing content.
• Strong computer navigational skills.
• Excellent communication and interpersonal skills.
• Excellent organizational, time management, and follow-up skills.
• Strong work ethic and high level of attention to detail and accuracy.
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.
• Comfortable making decisions with limited information available.
• Familiarity with NCMEC reports and the TechCoalition's industry classification system is a plus.
• Generative AI or data labeling experience is a plus

What You'll Get In Return:

• Full-time employment
• Competitive compensation based on experience
• A dedicated wellness program, including support from an in-house psychologist
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture is at our core

Culture leads, and success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact