Bilingual Client Relations Specialist

2 days ago

Pasig, National Capital Region, Philippines Wonders Corporation Full time ₱250,000 - ₱500,000 per year


The people we
look for to be our Mandarin/English Bilingual Client Relations Specialists must

demonstrate
several key attributes in order to be considered for this position. Included in
this list are the following:

·
Mandarin
Chinese speaking/typing ability

·
Professional
fluency in English

·
A
quick and willing learner that can master all details of our product and call
taking techniques

·
Enthusiasm
for our business. Takes ownership and acts on behalf of the entire company

·
Passion
for helping others. Takes great satisfaction in seeing our clients' business
succeed

·
The
intelligence to recognize areas of improvement in the company, and the ability
to

·
articulate/execute
them

·
Ability
to work well under high pressure and can think quickly on his/her feet. Able to
connect

·
with
clients over the phone and make them feel comfortable

·
An
innate motivation to service our clients the best possible way

·
Strong
work ethic and a can-do attitude

·
Has
superb verbal and written communication skills

Basic Purpose and
Scope of the Position Responsibilities:

·
Responsible
for answering clients' questions over the phone

·
Handle
escalated customer interactions in a call center with the goal of giving
excellent service and customer satisfaction, ensure customer retention, and
increase business for our clients

·
Work
with other co-workers to meet the needs of the company and clients

·
Other
duties as assigned

Minimum
Qualifications:

·
College
Degree or equivalent work experience

·
Prior
experience in call centers is a plus

·
Fresh
Graduates are welcome to apply


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