ERP Support Specialist

2 days ago

Pasig, National Capital Region, Philippines Satellite Office Full time

About the Role

We are looking for a Level 2 ERP Support Specialist to provide functional support across key business operations, including Manufacturing, Warehouse, and Finance. The ideal candidate will have a strong background in Sales and Distribution within an ERP environment and the ability to collaborate effectively with end-users and stakeholders.

This role will focus on identifying, troubleshooting, and resolving system issues while working closely with cross-functional teams to ensure smooth ERP operations. The right candidate will be coachable, resourceful, and eager to grow into a potential Level 3 Support role.

Key Responsibilities

  • Provide Level 2 ERP functional support to end-users across Manufacturing, Warehouse, and Finance operations.

  • Troubleshoot and resolve ERP-related issues, escalating complex cases as needed.

  • Communicate effectively with stakeholders and users to clarify requirements and provide timely updates.

  • Support Sales and Distribution processes within the ERP system.

  • Collaborate with technical teams to assist with ERP integrations and enhancements.

  • Perform data analysis and basic troubleshooting using SQL (no scripting required).

  • Document solutions, workflows, and known issues to improve team knowledge sharing.

  • Actively participate in process improvement and system optimization initiatives.

Qualifications and Experience

  • Industry background in Warehouse, Manufacturing, or Sales and Distribution is a must-have.

  • Hands-on experience supporting ERP systems (e.g., JD Edwards, SAP, Oracle, or similar)

  • Strong understanding of ERP functionalities and ability to reverse engineer or figure out solutions independently.

  • Basic knowledge of SQL for querying and troubleshooting purposes.

  • Excellent communication skills with the ability to liaise effectively with business and technical stakeholders.

  • Self-driven, proactive, and eager to learn, able to take ownership of assigned tasks and continuously improve.

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