Team Operations Head

6 days ago


San Fernando, Central Luzon, Philippines J-K International Language Center Full time ₱480,000 - ₱600,000 per year

COMPANY PROFILE: A global company that helps other businesses by using technology and outsourcing services to improve how they serve customers and the firm was established 1986.

POSITION: BPO Team Leader

INDUSTRY: BPO Company

WORK LOCATION: Pampanga

WORK SCHEDULE: Night Shift

SALARY: Php45,000 +Php5,000 allowance

WORK SET UP: Work on site

BENEFITS

HMO

13th Month Pay

Government Benefits

Leave credits

Sick Leave credits

JOB REQUIREMENTS

Bachelor's degree

With 2 years' experience in leadership or managing a team

With experience in healthcare account

Amendable to work in shifting schedule

Can start as soon as possible

JOB RESPONSIBILITIES

Monitor team performance and provide regular feedback and coaching

Handle escalated calls or customer issues and find effective solutions

Lead and oversee a team of consultants to meet KPIs and exceed client expectations.

Ensure healthcare standards, compliance rules, and client policies are followed while maintaining high-quality operations.

Ensure that the team members are well trained and aware of rules and regulations of the company

RECRUITMENT PROCESS

Initial Interview

Final Interview

Job Offer

Job Type: Full-time

Pay: Php40, Php50,000.00 per month

Work Location: In person


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