Team Operations Head
6 days ago
COMPANY PROFILE: A global company that helps other businesses by using technology and outsourcing services to improve how they serve customers and the firm was established 1986.
POSITION: BPO Team Leader
INDUSTRY: BPO Company
WORK LOCATION: Pampanga
WORK SCHEDULE: Night Shift
SALARY: Php45,000 +Php5,000 allowance
WORK SET UP: Work on site
BENEFITS
HMO
13th Month Pay
Government Benefits
Leave credits
Sick Leave credits
JOB REQUIREMENTS
Bachelor's degree
With 2 years' experience in leadership or managing a team
With experience in healthcare account
Amendable to work in shifting schedule
Can start as soon as possible
JOB RESPONSIBILITIES
Monitor team performance and provide regular feedback and coaching
Handle escalated calls or customer issues and find effective solutions
Lead and oversee a team of consultants to meet KPIs and exceed client expectations.
Ensure healthcare standards, compliance rules, and client policies are followed while maintaining high-quality operations.
Ensure that the team members are well trained and aware of rules and regulations of the company
RECRUITMENT PROCESS
Initial Interview
Final Interview
Job Offer
Job Type: Full-time
Pay: Php40, Php50,000.00 per month
Work Location: In person
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