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Intake and Coordination Support

2 weeks ago

Cebu City, Central Visayas, Philippines Rising star solutions Full time

We are looking for an Intake and Coordination Support specialist to join our team. You'll be the first point of contact for new patient/client inquiries, manage intake processes, and help coordinate smooth service delivery in a fast-paced healthcare/homecare environment. Experience in healthcare intake or coordination is required; homecare background is a strong plus.

Key Responsibilities:

  • Respond promptly and professionally to incoming patient or client inquiries.
  • Gather and verify intake information, including insurance details and service needs.
  • Enter client data accurately into the EMR or relevant system.
  • Guide new clients through the intake process and answer questions about services.
  • Support day-to-day coordination between clients, caregivers, and internal teams.
  • Track status updates and follow up as needed to keep all parties informed.
  • Maintain organized electronic records and documentation.

Requirements:

  • Minimum 1-2 years' experience in healthcare intake, coordination, or customer service (homecare environment strongly preferred).
  • Excellent communication skills in English (written and verbal).
  • Detail-oriented with strong data entry and organizational skills.
  • Proven ability to multitask, prioritize, and act with urgency.
  • Professional and compassionate demeanor.
  • Onsite work required with our team in Cebu.

Perks & Details:

  • Fast-paced, people-focused work environment.
  • Growth opportunity as part of a rapidly expanding agency.
  • Overtime paid at $4.50/hr for qualified candidates.
  • Supportive team and leadership.