Quality Manager

9 hours ago

Iloilo City, Western Visayas, Philippines Infinx Healthcare Full time $80,000 - $120,000 per year

JOB DESCRIPTION

Designation/ Role: Quality Manager

Department: Compliance

Work Timing: US shift/UK shift timings

Qualifications: Any Graduate

Experience

10 years of relevant experience.

Job Summary:

Under general direction, an employee in this role has two primary responsibilities:

  • Directly manage and drive Quality & Process improvement initiatives, drive Six sigma/Lean Sigma culture and deliver YB and GB trainings to Process Leads and Supervisors, act as a mentor to projects undertaken and drive the closures on projects, look at means to make processes leaner and look-out for automation opportunities.
  • In charge of driving Compliance initiatives along with core Compliance team and drive audit completion as per annual audit plan which would cover ISO, HIPAA, SOC 2 and HITRUST audits, also help in creating policies, procedures, and process manuals.

Essential Duties and Responsibilities:

As a Quality Manager:

  • Establish Process improvement framework across the organization along the function head and set up Six/Lean sigma awareness programs, quality centric approach awareness and help in getting all support up to speed in terms of basic QC tools and Six/Lean sigma principles and deploy them across functions in Operations and Support
  • Create Six/Lean sigma training programs across enterprise and start delivering trainings to all support personnel to start with basics of six sigma followed by YB & GB trainings
  • Ensure to drive project owners to get the project completion done in co-ordination with Project Leads & Process owners
  • Develop management view dashboard and report the progress of process improvement training and programs to the management
  • Best practice forums to be set up and drive the aspect of Bright Ideas, Replicas and Eurekas across the enterprise and help up in setting the culture.
  • Support best practice consultation and supervision for direct service staff.
  • Support quality improvement in analyzing, developing, implementing, and coordinating the

process quality improvement program designed to deliver high quality programs and educational services consistent with the agency's clinical and educational frameworks, established practices and systems, contract requirements and financial goals.

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