Member Success Agent

3 days ago

Cebu City, Central Visayas, Philippines Dynata Full time $30,000 - $50,000 per year

Responsibilities

  • Ensure delivery of day-to-day tasks meet team expectations and goals.
  • Manage both standard and escalation processes and requests.
  • Communicates effectively with customers.
  • KPI management and reporting.

Experience

  • 0-1 years of related work experience

Knowledge & Skill

  • Entry level for more complex support and administrative functions.
  • Applies generally straightforward methods or procedures.
  • Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.
  • Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.
  • May require specialized skills in administrative or technical fields

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