Quality Analyst-Collection

Job Title: Quality AnalystDepartment: Collections DepartmentKey Responsibilities:Monitor and evaluate calls and other customer interactions to ensure compliance with quality standards.Provide feedback and coaching to agents to drive performance improvement.Create and maintain QA reports and trackers to monitor quality metrics and trends.Identify process gaps...

Responsibilities:The primary function of a Collections Quality Analyst is to ensure that collections processes and practices within the organization are efficient, effective, and compliant with legal and regulatory standards.The role focuses on monitoring, evaluating, and improving the quality of collections efforts to optimize recovery rates while...

Skyro is a fast-growing fintech company that aims to transform the financial services landscape in the Philippines by providing fair and accessible digital financial products. Our goal is to offer user-friendly lending solutions and make superior customer service and experience accessible to all sections of society. With a focus on promoting financial...

The Quality Analyst (QA) is responsible for monitoring, evaluating, and improving customer interactions to ensure compliance with company policies, business requirements, and industry standards. This role provides actionable insights and feedback to drive agent performance, enhance customer satisfaction, and maintain high service delivery standards in a...

Claims Quality AnalystRole Purpose:The primary responsibility of this role is to audit claims to ensure compliance with the Company's Operational Guidelines (COG) standards.Key Responsibilities:Conduct thorough audits of claims to assess compliance with COG standards and internal policies.Review and analyze claims documentation, ensuring accuracy and...

Gourmet Foods Manufacturing Corp is hiring a Full time Quality Assurance Analyst role in Mandaluyong, NCR. Apply now to be part of our team.Job summary:Flexible hours available2-3 years of relevant work experience required for this roleJob Summary:The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of...

Join Our Team as a Call Center Quality AnalystAre you passionate about driving continuous improvement? We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standardsWhat You'll Do:Monitor and evaluate call center interactions to ensure quality and...

OverviewISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest level of service quality for our...

ISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest level of service quality for our...

ISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest level of service quality for our...