BPO Quality Analyst

2 days ago

Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱500,000 - ₱1,000,000 per year

ISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest level of service quality for our clients.

Responsibilities:

  • Develop and implement quality assurance standards and processes
  • Conduct regular audits to evaluate agent performance and compliance with established protocols
  • Identify areas for improvement and provide actionable feedback to agents and management
  • Create and maintain comprehensive documentation of quality-related processes and procedures
  • Collaborate with teams to develop and deliver training programs to enhance quality and performance
  • Stay updated with industry trends and best practices to continually improve quality assurance processes

Requirements

  • Previous experience as a Quality Assurance Specialist or similar role in a BPO environment
  • Strong analytical and problem-solving skills
  • Excellent attention to detail
  • Ability to thrive in a fast-paced and dynamic work environment
  • Excellent verbal and written English skills
  • Proficient in using quality assurance software and tools
  • Willing to work onsite in Makati
  • Amenable working night shift

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

  • BPO Quality Analyst Manager

    2 days ago

    Quezon City, National Capital Region, Philippines LeadAdvisors Full time ₱900,000 - ₱1,200,000 per year

    Overview:BPORelations is looking for a Quality Analyst Manager to oversee the quality assurance program for a Lead Generation campaign. The ideal candidate will be a leader with a strong background in quality management, data analysis, and call center operations.Key Responsibilities:Develop and implement quality assurance strategies, policies, and...

  • Quality Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Loop Contact Solutions Full time $30,000 - $35,000 per year

    SALARY: 30,000 to 35,000CAN START ASAPRole DescriptionThis is a full-time on-site role for a Quality Analyst (BPO-Voice Account) located in Makati. The Quality Analyst will be responsible for monitoring and evaluating call center agents' performance, ensuring adherence to quality standards, facilitating quality control measures, and providing actionable...

  • Quality Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Loop Contact Solutions Full time ₱420,000 per year

    We're Hiring: Quality Analyst – Call CenterLocation:OnsiteSalary Package:₱35,000/monthStart Date:ASAPAre you detail-oriented, performance-driven, and passionate about delivering top-notch customer experiences? We're looking for aQuality Analystto join our dynamic teamWhat You'll Do:Monitor and evaluate agent calls to ensure quality standards are...

  • Quality Analyst BPO

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Offshore Business Processing Full time ₱250,000 - ₱300,000 per year

    Have a knack for analyzing operations performance quality? This job offer may be the fit role for you APPLY nowJob SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceResponsibilitiesMonitor assigned Staff/Operators and provide feedback to the Reps on the areas that need...

  • Quality Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Peak Outsourcing Full time ₱276,000 - ₱312,000 per year

    and Job DescriptionThe Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. The aim of this role is to ensure that quality assurance is applied in an independent, objective and neutral manner. The goal is to improve...

  • Quality Analyst

    2 days ago

    Makati City, National Capital Region, Philippines LSG Makati, PH Full time $104,000 - $130,878 per year

    Job Summary:We are looking for a detail-oriented and analytical Quality Analyst (QA) to join our team. The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure compliance with company standards, client requirements, and industry best practices. This role plays a key part in enhancing the customer...

  • Quality Assurance Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Peak Outsourcing, Inc. Full time $40,000 - $60,000 per year

    The Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. This role aims to ensure that quality assurance is applied in an independent, objective, and neutral manner. The goal is to improve the customer experience...

  • Quality Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Loop Contact Solutions, Inc. Full time $40,000 - $60,000 per year

    Join Our Team as a Call Center Quality AnalystAre you passionate about driving continuous improvement? We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standardsWhat You'll Do:Monitor and evaluate call center interactions to ensure quality and...

  • BPO Workforce Management Analyst

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Teleperformance Full time $40,000 - $60,000 per year

    The Opportunity Teleperformance, a leading global provider of outsourced customer experience management services, is seeking a talented BPO Workforce Management Analyst to join their dynamic team in Mandaluyong City, Metro Manila. As a full-time BPO Workforce Management Analyst, you will play a crucial role in optimising staffing and efficiently managing...

  • BPO ITSD Team Leaders and Quality Analysts

    2 days ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time $3,000 - $5,000 per year

    ITSD Team Leaders and Quality AnalystsWork setup: On-site, Quezon CityWork schedule: Night shiftFull-Time, Permanent RoleQualifications:At least 2-3 years of experience as an ITSD Team Leader.At least 1-2 years of experience as an ITSD Quality Analyst.Experience in People Management (for TL role).An ITIL Certification is a plus.Send your CV to