Collections Quality Analyst-Ortigas

Job Title: Quality AnalystDepartment: Collections DepartmentKey Responsibilities:Monitor and evaluate calls and other customer interactions to ensure compliance with quality standards.Provide feedback and coaching to agents to drive performance improvement.Create and maintain QA reports and trackers to monitor quality metrics and trends.Identify process gaps...

The primary function of a KYC Quality Analyst Lead is to ensure that the organization's KYC processes and procedures are compliant with regulatory requirements and industry standards. The focus is on reviewing, assessing, and improving the quality and accuracy of customer information and documents gathered during the onboarding and due diligence...

Job Title: Senior Data AnalystWork Location: ADB Office, Ortigas Pasig or MandaluyongShift: Day shift (8am – 5pm)Work Set-up: Hybrid (3x reporting on site per week)Salary range: 95, ,000Headcount: 5About the Role:The Senior Data Analyst will support the ADB's Integrated Data Ecosystem (AIDE) Program by collecting, analyzing, and interpreting data to...

Sharpen Analytics That Drive Real-World Health Outcomes In the world of academic medicine, data isn't just numbers-it's knowledge in motion. At the Medical University of South Carolina (MUSC), one of the nation's top academic health systems, information fuels education, drives research, and sharpens patient care. With nearly two centuries of legacy and a...

Career Opportunity: Quality AnalystJob Qualifications:Bachelor's degree in any relevant fieldAt least 1 year in QA experience for BPO setupKnowledgeable in doing Root Cause AnalysisMust be amenable to work onsite in Quezon City, Ortigas and Taguig siteMust have blended account experience (Voice and Non Voice)Work set-up: Shifting schedule,...

Have a knack for analyzing operations performance quality? This job offer may be the fit role for you APPLY nowJob SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceResponsibilitiesMonitor assigned Staff/Operators and provide feedback to the Reps on the areas that need...

This is for a Hybrid Setup in Shaw, Mandaluyong & Night Shift.As theCollections Analystyou have responsibility for a variety of duties for a complex structure of entities across our sites per region. You are responsible for our collections across these entities and you are responsible for all internal and external relationships to support this...

Skyro is a fast-growing fintech company that aims to transform the financial services landscape in the Philippines by providing fair and accessible digital financial products. Our goal is to offer user-friendly lending solutions and make superior customer service and experience accessible to all sections of society. With a focus on promoting financial...

TheQuality Analystassesses call quality to ensure that CSRs deliver their role in line with the company and client's quality values and methodology.ResponsibilitiesMonitoring of Calls – 15-30 calls per dayDaily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of...

Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesMonitor assigned Staff/Operators and provide feedback to the Reps on the areas that need improvementEvaluate progress of Staff/Operators performance,...