Director of Risk and Compliance
3 days ago
The Opportunity | The Director of Risk and Compliance
The Director of Risk and Compliance is responsible for overseeing and managing the risk and compliance functions of Teleperformance Philippines. The Director of Risk and Compliance ensures that the Teleperformance services are delivered in accordance with the contractual obligations, regulatory requirements, industry standards, and best practices. The Director of Risk and Compliance also develops and implements policies, procedures, and controls to mitigate and monitor the risks and compliance issues that may arise in the BPO operations.
The Director of Risk and Compliance reports to the Chief of Staff and works closely with the senior management team, the clients, the regulators, and the external auditors. The Director of Risk and Compliance leads and supervises a team of risk and compliance professionals and provides them with guidance and support. The Director of Risk and Compliance also liaises with the internal and external stakeholders to ensure effective communication and collaboration on risk and compliance matters.
The Responsibilities and Duties:
- Manage planning and execution of various Risk and Compliance initiatives
- Assess the service delivery control environment and evaluate adherence to client-identified contractual requirements, Teleperformance policies, and standards.
- Effectively evaluate review results, weighing the relevancy, accuracy, and perspective of conclusions against the accumulated evidence.
- Conduct risk assessments and audits to evaluate the effectiveness of existing controls.
- Develop and monitor key risk indicators (KRIs) and mitigation plans.
- Ensure compliance with all relevant laws, regulations, and industry standards.
- Develop and implement compliance programs and training for employees.
- Monitor regulatory changes and advise the organization on necessary actions.
- Communicate effectively with senior management, providing regular updates on risk and compliance matters.
- Prepare and present risk and compliance reports to the executive team and Country CEO
- Maintain accurate and up-to-date documentation of risk assessments, compliance activities, and audit results.
- Develop and maintain a compliance database to track regulatory requirements and compliance status.
- Implement continuous improvement initiatives to enhance the effectiveness of the risk and compliance function.
- Promote a culture of continuous learning and improvement within the team and across the organization.
- Develop and implement long-term strategies for risk management and compliance in alignment with organizational goals.
- Participate in strategic planning sessions and provide insights on potential risks and compliance issues.
- Identify, assess, and resolve complex issues/non-standard issues/problems largely on own initiative
- Exhibit creativity and innovation in recommending improvements to review practices and processes.
- Be effective in communicating review results, both verbally and in writing, so they are persuasive, placed in the appropriate context, and understood by the recipient/reviewee.
- Seek advice and escalates issues when faced with tasks/problems outside the normal scope of the job.
- Monitor and provide assurance that the identified findings and actions are tracked to closure and report to leadership thereon.
- Coordinate implementation and maintenance of risk self-assessment programs across service delivery, such as Service Risk Assessment Draft.
- Support the on-demand and Mobilization Reviews and work with the Service Delivery to look for opportunities.
- Support continuous improvement and organization development activities
- Support service delivery in preparation for the client or industry-specific certification and compliance programs
The Qualifications
- At least 8-10 years of experience in auditing, risk and compliance management, preferably in the BPO industry or a related field.
- Proven experience in leading and managing teams.
- Excellent analytical, problem-solving, and decision-making skills.
- Excellent attention to detail, accuracy, and quality.
- Strong communication and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.
- High ethical standards and a commitment to maintaining confidentiality and integrity.
- Bachelor's degree or higher in business, finance, law, or a relevant discipline.
- Strong knowledge of regulatory requirements and industry standards.
- Professional certification in risk and compliance, such as Certified Risk and Compliance Management Professional (CRCMP), Certified in Risk and Information Systems Control (CRISC), or Certified Compliance and Ethics Professional (CCEP).
- Strong knowledge of the BPO industry, its processes, its challenges, and its opportunities.
- Strong knowledge of the applicable laws, regulations, standards, and best practices that govern the BPO industry, such as the Sarbanes-Oxley Act (SOX), the General Data Protection Regulation (GDPR), the Payment Card Industry Data Security Standard (PCI DSS), and the International Organization for Standardization (ISO) standards.
- Excellent leadership, management, and communication skills.
- Ability to work under pressure, meet deadlines, and handle multiple tasks.
- Ability to work independently and collaboratively with diverse teams and stakeholders.
-
Risk and Compliance Manager
3 days ago
Makati City, National Capital Region, Philippines Par Excellence Search Consulting Inc Full time $90,000 - $120,000 per yearClient Profile: A global leader in optical lens technology, building its Center of Excellence in the Philippines to drive innovation and growth.Job Responsibilities:Risk Management:Conducts risk assessments for various departments and functions, analyzing potential business impact due to loss of digital systems.Identify, analyze, and evaluate digital systems...
-
Risk and Compliance Manager
3 days ago
Makati City, National Capital Region, Philippines HR Network Inc. Full time ₱1,500,000 - ₱3,000,000 per yearJob responsibilities:Conducts risk assessments for various departments and functions, analyzing potential business impact due to loss of digital systemsIdentify, analyze, and evaluate digital systems and data related risks, including potential threats, vulnerabilities, and impacts on business continuityDevelop and implement risk mitigation strategies and...
-
Risk and Compliance Manager
2 weeks ago
Makati City, National Capital Region, Philippines Hoya Full time ₱1,500,000 - ₱3,000,000 per yearAbout HOYAFounded in 1941 in Tokyo, Japan, Hoya is a global med-tech company, and a leading supplier of innovative high-tech and medical products. Hoya is active in the fields of healthcare and information technology providing eyeglasses, medical endoscopes, intraocular lenses, optical lenses as well as key components for semiconductor devices, LCD panels...
-
Director of Risk
1 week ago
Quezon City, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per yearThe Director of Risk drives the Operations Risk Governance and Control agenda which includes RCSAs, Control Testing, Controls Frameworks, Audit preparations, across 10 Asia markets. The Director of Risk serves as a point of reference and knowledge in terms of governance and controls and draws attention to emerging risks to identify and to close control...
-
Global Risk and Compliance Manager
7 days ago
Makati City, National Capital Region, Philippines Par Excellence Search Consulting Inc Full time ₱2,500,000 - ₱5,000,000 per yearClient Profile: A global leader in optical lens technology, building its Center of Excellence in the Philippines to drive innovation and growth.Hybrid: 2 days onsite, 3 days WFH - Dayshift onlyJob Responsibilities:Risk Management:Conducts risk assessments for various departments and functions, analyzing potential business impact due to loss of digital...
-
Risk and Compliance Manager
2 weeks ago
Makati City, National Capital Region, Philippines Career Connect Full time ₱1,200,000 - ₱2,400,000 per yearThe Risk and Compliance Manager is responsible for developing, implementing, and continuously improving the organization's Risk Management and Business Continuity programs. This role ensures that all business units (BUs) and strategic business units (SBUs) operate within established risk, regulatory, and compliance frameworks while maintaining resilience and...
-
Compliance and Risk Officer
1 week ago
Makati City, National Capital Region, Philippines China Bank PH Full time ₱900,000 - ₱1,200,000 per yearTheCompliance and Risk Officer (CRO)supports the Compliance and Risk Department (CRD) Head in coordinating with the Bank's Compliance Group. The role assists in monitoring regulatory developments, helping assess their impact on the Group's operations, and providing support in delivering advisory services on applicable laws, regulations, rules and standards...
-
Credit Risk Department Head
1 week ago
Makati City, National Capital Region, Philippines PJ Lhuillier Group of Companies Full time ₱1,500,000 - ₱2,500,000 per yearThe position primarily is responsible for overseeing and managing the credit risks associated with extending credit to individuals or business clients of the bank. The position shall ensure a balanced approach to all credit decisions to avoid potential financial loss resulting from borrower default.Duties and Responsibilities:A. Credit Risk...
-
Tax Director
1 day ago
Makati City, National Capital Region, Philippines Michael Page Full time ₱2,000,000 - ₱2,500,000 per yearGlobal bankNew roleAbout Our ClientThis is an opportunity to join a large organization within the financial services industry. The company is known for its strong presence in the market and its dedication to delivering quality services while maintaining compliance with global standards.Job DescriptionStrengthen the Group's risk management framework to...
-
Risk and Compliance Associate/Officer
7 days ago
Quezon City, National Capital Region, Philippines RGS Recovery Management and Collection Services, Inc. Full time ₱240,000 - ₱300,000 per yearRISK AND COMPLIANCE ASSOCIATE/OFFICERReports ToRisk and Compliance Officer will be reporting directly to the Risk and Compliance Head.Job OverviewRisk and Compliance Officer main role is to assist Risk and Compliance Head in ensuring company's compliance with internal policies and external laws.Responsibilities and DutiesAssist Risk and Compliance Head in...