VIP Account Manager

19 hours ago

Ayala Alabang, National Capital Region, Philippines DigiPlus Interactive Corp Full time ₱900,000 - ₱1,200,000 per year

Job Responsibilities:

  1. Compliant from resources up to integration of necessary inputs to develop an effective operational flow to achieve excellent VIP account management.

  2. Manage a portfolio of VIP customers.

  3. Responsible for all aspects including sales, client onboarding, sourcing, contracting, overseeing the day-to-day operations.

  4. Provide an enhanced proactive one stop service to encourage loyalty.

  5. Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do.

  6. Collect and document customer profiles, implement daily report and endorsement to ensure that problems are being identified for the next shift onwards to know what to be focused on.

  7. Develop relationships and offer tailored rewards with the VIP Services team through regular correspondence.

  8. Oversee the customers' service delivery which includes payments, promotion requests and customized program play arrangements, working closely with VIP Services, Marketing, Payments Department to secure smooth flow and seamless claims processing.

  9. Meet pre-determined productivity, quality, and Service Level Agreement targets.

  10. Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback.

Job Qualifications:

  1. Minimum 5 years of experience in high end (VIP) customer service field preferred.

  2. Excellent verbal and written communication skills.

  3. Business to Customer Sales experience preferred with strong comprehension of the concepts, practices, and procedures used in iGaming sites.

  4. Knowledge of online gaming industry essential.

  5. Passionate about providing top level service, detail-oriented, highly organized, and able to handle a variety of tasks in an efficient manner.

  6. Confident and people focused personality.

  7. Excellent analytical skills with the ability to troubleshoot issues, and as needed do research/diligence to solve them.

  8. Strives to meet targets and deadlines with demonstrated ability to effectively schedule projects and/or resources required.

  9. Excellent organizational and planning skills.

  10. Willing and able to work non-traditional business hours.

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