Delivery Support Manager

NOTE: When you click the apply button, you will be re-directed to Cambridge University Press & Assessment's website where you will be required to create a profile and upload a copy of your CV to complete your application.

Work setup: Hybrid (open to 2x a week in the office)

Work schedule: 4PM to 12AM Manila time

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 32,000 to Php 43,000

We value transparency and encourage applicants comfortable with this range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are seeking to appoint an experienced, enthusiastic and dynamic Delivery Support Manager, who will thrive in a changing environment and is motivated by delivering excellent customer service to enable us to meet the ever-increasing demand for our services.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What makes you the ideal candidate for this position?

As a Delivery Support Manager in the Multi-Level Testing (MLT) team you will accurately complete varied tasks and responsibilities within defined deadlines. You will need to demonstrate a high standard of work whilst supporting your team mates, supporting them through empowerment, recognition of progress and mutual respect.

The following will make you the ideal candidate for the post:

• Data Accuracy & System Management: Skilled in handling data with precision across internal systems and using Microsoft Excel and Word to ensure consistency and reliability.
• Process Improvement & Collaboration: Experienced in identifying areas for operational enhancement and supporting colleagues in implementing process improvements to drive efficiency.
• Communication & Documentation: Strong written and verbal communication skills, with the ability to create, review, and update clear and compliant documentation.
• Customer Service & Stakeholder Support: Committed to providing excellent customer service and working collaboratively with colleagues and external stakeholders to achieve shared goals.
• Work Flexibility & Adaptability: Willing to follow UK hours or a mid-shift schedule and adaptable to a hybrid working pattern to support business needs.

You will need to submit a supporting letter alongside your CV.  This should explain your interest in the role and how your previous experience and skills make you right for this position.

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete a Linguaskill test to assess your ability in the English language plus a practical task prior to interview.