Escalations Manager
2 days ago
TASQ is looking for an escalations manager to work on-site in Taguig.
Schedule: Nightshift
Work Setup: 4 onsite/1 day remote
Location: BGC - 5NEO
The prescreening interview will be done over the phone.
Required Qualifications:
At least 6+ years of customer- or Investor-facing, Disputes, Claims, or Fraud Resolution experience in the Financial Services or Credit Card industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience as a manager or 5 years as supervisor
Must have handled at least 20 HC
Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
Desired Qualifications:
Candidate must be a Bachelor's Degree Holder or higher
Amenable to report onsite and on evening shift
Must have at least 5 years of Leadership experience
FINRA License Series 24 OR Series 9C10
Escalations Manager Registered (FINRA License Series 24 or Series G s 10)
In this role, you will:
Manage and develop a team to handle complex customer service tasks and create initiatives and programs to support Escalations business goals and objectives
Engage internal partners associated with the Escalations functional area
Identify and recommend opportunities for process improvement, service standards, and goals within the Escalations functional area
Make decisions and resolve issues regarding internal and external client complaints
Interpret and develop Escalations policies and procedures to ensure quality and that service standards meet business objectives
Collaborate with Escalations team and first-line supervisors
Interact directly with internal and external customers to resolve their inquiries and complaints
Manage allocation of people and financial resources for aligned functional area or business group
Mentor and guide talent development of direct reports and assist in hiring talent
Job Expectations:
Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. FINRA Series 24 examinations, or equivalent, must be completed within either a 90- or 180-day time period following commencement of employment, depending upon the number of license(s) needed, if not immediately available to transfer upon hire. FINRA-recognized equivalents will be accepted. This will be communicated at the time of offer acceptance. Compliance with state law
Registration and licensing requirements are mandatory. In addition to state registration and licensing requirements, specific product licenses, or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required
-
Escalation Manager
2 days ago
Taguig, National Capital Region, Philippines N-able Full time $90,000 - $120,000 per yearWhy N-ableIT doesn't get better than this N-able isn't just another software company - we're going places, and we'd love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid...
-
Customer Escalations Specialist
2 days ago
Taguig, National Capital Region, Philippines Satellite Office Full time ₱40,000 - ₱60,000 per yearCompany DescriptionAs market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation.For over 60 years, the client has been a nationally recognized household name in the Australian furniture industry. Following our acquisition of Plush Sofas in late 2021, we now operate over 110 showrooms across Australia...
-
Retention and Escalations Expert
2 days ago
Taguig, National Capital Region, Philippines Sutherland Full time ₱80,000 - ₱120,000 per yearCompany Description About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...
-
Systems Escalation Shift Lead
2 days ago
Taguig, National Capital Region, Philippines ECI Full time ₱900,000 - ₱1,200,000 per yearECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...
-
Systems Escalation Shift Lead
1 week ago
Taguig, National Capital Region, Philippines ECI Full time ₱1,200,000 - ₱2,400,000 per yearECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...
-
Senior Manager
2 days ago
Taguig, National Capital Region, Philippines HRTX Full time ₱1,200,000 - ₱2,400,000 per yearRESPONSIBILITIES:Operations ManagementFocal point for incident escalations through hotlines, MS Teams channels, Team mailbox and in-person escalationsEnsure escalations are dealt with or that an accountable owner is assigned to manage the issueAccountable for the management of MCIs during assigned shift. Adheres to the MCI process at all times throughout the...
-
Senior Manager
2 days ago
Taguig, National Capital Region, Philippines HRTX Full time ₱1,200,000 - ₱2,400,000 per yearOperations ManagementFocal point for incident escalations through hotlines, MS Teams channels, Team mailbox and in-person escalationsEnsure escalations are dealt with or that an accountable owner is assigned to manage the issueAccountable for the management of MCIs during assigned shift. Adheres to the MCI process at all times throughout the...
-
Assistant Manager
6 hours ago
Taguig, National Capital Region, Philippines bb544b54-61ce-47f5-b1ba-f238cecf32c2 Full time ₱1,200,000 - ₱2,400,000 per yearAbout BNP Paribas GroupBNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate &...
-
Team Manager
1 week ago
Taguig, National Capital Region, Philippines Private Advertiser Full time ₱2,000,000 - ₱2,500,000 per yearWe are seeking an experienced and motivated Telco Team Leader to oversee and manage a team within our telecommunications operations. The role involves ensuring the team meets performance targets, provides excellent customer support, and maintains high standards in service delivery. The Team Leader will act as a mentor, coach, and point of escalation while...
-
Senior Manager
2 days ago
Taguig, National Capital Region, Philippines Private Advertiser Full timeThe Senior Manager Client Success is an individual contributor role based in India/Manila, reporting directly to the Vice President Client Success.The role provides senior-level support to domestic Client Success leadership, bridging offshore operations with onshore executives through governance, contracts, reporting, and risk management. As a seasoned...
