Health Care Account "CSR"

2 weeks ago

Bonifacio Global Metro Manila, Philippines CPI Management Services Full time ₱150,000 - ₱250,000 per year

About the role

CPI Management Services' is looking for a Health Care Account "CSR" to join our team in Bonifacio Global City, Taguig City, Metro Manila on a full-time basis. In this role, you will be responsible for providing high-quality customer service support to our valued healthcare clients, ensuring their queries and concerns are addressed efficiently and effectively.

What you'll be doing

  1. Handle inbound calls from customers, listening attentively to their needs and providing tailored solutions
  2. Document customer interactions and maintain accurate records in our customer relationship management system
  3. Resolve customer inquiries and complaints in a timely and professional manner
  4. Collaborate with cross-functional teams to ensure seamless service delivery
  5. Identify opportunities to enhance the customer experience and suggest process improvements
  6. Participate in team meetings and training sessions to continuously develop your skills

What we're looking for

  1. Minimum 1 year of experience in a customer service or call centre role, preferably in the healthcare industry
  2. Strong communication and interpersonal skills, with the ability to adapt your approach to different customer needs
  3. Excellent problem-solving and critical thinking abilities to handle complex customer issues
  4. Proficiency in using customer relationship management (CRM) software and other relevant IT tools
  5. Fluency in both English and Filipino languages
  6. A genuine passion for delivering exceptional customer service and a commitment to continuous learning

What we offer

At CPI Management Services', we are committed to providing our employees with a rewarding and supportive work environment. Some of the key benefits you can enjoy include:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health insurance coverage for you and your dependents
  3. Opportunities for career advancement and professional development
  4. Flexible work arrangements and work-life balance initiatives
  5. Team-building activities and employee wellness programs

About us

CPI Management Services' is a leading provider of customer service and business process outsourcing solutions, serving a diverse range of industries, including healthcare. Our mission is to deliver exceptional service that exceeds our clients' expectations, while creating a supportive and rewarding work environment for our employees.

If you're excited to be part of our dynamic team, we encourage you to apply now.

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