Customer Service Representative

3 days ago


Pandi Bulacan, Philippines CONCEIT Inc. Full time ₱250,000 - ₱500,000 per year

What you'll be doing

  1. Answering incoming messages and emails from customers in a friendly and professional manner
  2. Resolving customer inquiries and complaints effectively and efficiently
  3. Providing product information and making recommendations to meet customer needs
  4. Ensuring accurate documentation and record-keeping of all customer interactions
  5. Collaborating with cross-functional teams to facilitate seamless customer service
  6. Continuously improving customer service processes and procedures
  7. Contributing to the overall success and growth of the customer service department

What we're looking for

  1. Minimum 1 year of experience in a customer service or client-facing role
  2. Strong communication and interpersonal skills, with the ability to build rapport with customers
  3. Excellent problem-solving and critical-thinking abilities to handle a variety of customer inquiries
  4. Proficient in Microsoft Office suite and comfortable with learning new software systems
  5. Commitment to providing outstanding customer service and a positive attitude
  6. Ability to work in a fast-paced environment and multitask effectively


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