Senior Transition Analyst

The Senior Transition Analyst role offers a unique opportunity to lead and support critical business transitions, including process migrations, system implementations, and service onboarding. It provides exposure to cross functional operations and the chance to influence how change is delivered across the organization. By ensuring smooth, compliant, and efficient transitions, Senior Transition Analysts help maintain business continuity and operational excellence. Their work directly supports our mission to deliver consistent, high-quality service while driving innovation and transformation across teams.

Position Responsibilities:

• Support in transition and project management of initiatives related to continuous improvement of processes, promoting digitization and expense reduction initiatives.
• Support of the Company, Divisional and Operations strategy Individual Responsibilities that define and manages the scope, strategy, requirements, and implementation of transitions and projects.
• Ensure that assigned projects are completed within budgets and schedules while meeting client business objectives.
• Identify, analyze, mitigate, document, and control project risks.
• Support in effective and regular communication within the project team, stakeholders, sponsors, and management.
• Coordinate in establishing contract terms and conditions and ensure compliance in the scope of work and KPIs.
• Maintain queue of report requests from initiation through to completion, including their detailed requirements.
• Participate in business analysis activities to maintain reports and enhancements requests as needed.
• Create report standards and best practices or guidelines for repeatable processes.
• Provide detailed source analysis and data mappings to implement new data sources/integrations.
• Fully document all data processes and technical design for transparency and on-going support.

Shared Responsibilities:

• Share best practices and initiatives with other functional areas in Operations.
• Ensure delivery of services from key vendors.
• Customer Experience
• Process Improvement and Expense Management
• Compliance and Risk Management

Required Qualifications:

• At least 2 - 3 years transition or project management experience
• 3 – 5 years' experience in BPO, shared services or financial services
• Post-secondary education and equivalent business experience
• Monitor transition milestones, risks, and issues, and escalate as needed.
• Ensure compliance with internal controls, audit requirements, and standard operating procedures
• Prepare and maintain transition documentation, reports, and dashboards
• Thorough understanding of products, administration compliance, operations and systems including business desktop applications, and relevant financial products.
• Detail-oriented with a proactive mindset.
• Strong sense of accountability and ownership.
• Adaptable to change and comfortable working in dynamic environments.

Preferred Qualifications:

• PMP Certification

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement