Business Analyst

3 weeks ago

Quezon City, National Capital Region, Philippines Tech Mahindra Full time
Overview

Business Analyst - Process Improvement and Transformation



Responsibilities
  • Understand and analyze the current business processes, systems, and models. Identify areas that could benefit from digital transformation.
  • Collaborate with stakeholders to gather and define business requirements for the digital transformation initiative.
  • Use data analysis tools and techniques to identify trends, insights, and areas of improvement that can guide the digital transformation strategy.
  • Work with technical teams, alliances or partners to develop and design digital solutions to meet the identified business needs.
  • Coordinate with IT teams, third party or internal project managers, and other stakeholders to ensure the successful implementation of digital transformation initiatives. This may involve setting tasks, timelines, and resources for the project.
  • Assist in managing change as the organization transitions to new digital systems and processes. This could involve training users, providing support, and addressing any resistance to change.
  • Communicate effectively with all stakeholders, including management, IT staff, and end-users. This may involve presenting recommendations, getting buy-in for initiatives, and updating stakeholders on project progress.
  • Ensure continuous learning to stay updated on the latest digital technology trends and how they could be leveraged to benefit our customers.
  • Identify potential risks associated with digital transformation initiatives and develop plans to mitigate these risks.
  • Monitor the performance of digital transformation initiatives and make recommendations for improvements. This could involve tracking key performance indicators (KPIs), conducting post-implementation reviews, and making adjustments as necessary.


Qualifications
  • Minimum 3 to 5 years of overall experience and 2 to 3 years of experience as Process Improvement and Business Transformation in domains such as Social Media, Healthcare, Life Sciences, Telecom, FnA, Manufacturing, HiTech, Retail, BFSI, Ecommerce
  • Six Sigma YB or GB
  • Good analytical skills and familiarity with analytical tools
  • Technical expertise
  • Concern for excellence
  • BPM and PM tools - FIGMA, VISIO, Jira, Microsoft Suite, MindMapping Tools
  • Good oral and written communication
  • Self-driven, flexibility, ownership


Seniority level
  • Mid-Senior level


Employment type
  • Full-time


Job function
  • Analyst, Consulting, and Business Development


Industries
  • Telephone Call Centers
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