Program Specialist IV

About the Team

The APAC Center of Excellence team believes in a #GoGetIt approach. Our successes are attributed to our people who are relentless to help others in any way we can. We handle critical concerns from Risk & Identity fraud and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always now" when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets - allowing you to learn every single day.

About the Role

We are looking for a strategic and execution-focused Program Specialist to join the APAC Center of Excellence Strategy & Planning Team.

From framing strategic problems to developing scalable solutions, you'll thrive in the ambiguity between idea and execution. You'll dive deep into operational data, collaborate across functions, and design structured approaches to elevate performance, enable excellence, and align regional strategies with global goals. Whether you're building business cases, facilitating decision-making forums, or architecting new processes, you'll be at the center of some of the most critical initiatives in the CoE.

You'll work closely with a lean, high-performing CoE S&P team, CoE site leads, and regional leadership to ensure we deliver APAC CoEs strategic priorities at local, regional and global level. This is a hands-on role for someone who enjoys getting into the weeds, thinking systemically, and crafting stories that move strategy forward. If you're passionate about solving tough problems with a balance of analytical rigor and stakeholder empathy - we'd love to work with you.

The Impact You'll Have

Foster Thought Partnership

• Cross-functional Strategy Support: Serve as a trusted thought partner to APAC CommOps leadership and cross-functional teams on topics spanning quality, acquisition, and operations strategy.
  Storytelling & Strategic Influence: Craft compelling narratives and business cases that influence regional and global decisions, grounded in data and frontline context.

Drive Strategic Clarity

• Regional Strategy Design: Shape the APAC CoE's annual and multi-quarter strategic roadmap in alignment with CommOps global priorities and business needs.
• Operational Problem Framing: Translate ambiguous business challenges into structured problem statements that guide regional programs and stakeholder focus.
  COE-wide Alignment: Define shared goals, success metrics, and planning principles that ensure clarity across Operations, CX, and Enablement.

Enable Executional Excellence

• Program Execution Management: Design and lead execution of regional P0 initiatives, experiments, and continuous improvement programs with measurable impact.
• Performance and Insights Frameworks: Own and enhance enablement scorecards, dashboards, and audit cadences to track effectiveness and drive accountability.
  Leadership Forums & Cadences: Architect and run planning syncs, town halls, and LT summits that drive transparency, alignment, and momentum across the org.

The Experience You'll Bring- Basic Qualifications -

• Bachelor's degree in Business, Economics, Mathematics, statistics and 3+ years experience OR MBA and 2+ years of experience in strategy, product management, program management, strategy consulting, or a similar role, ideally within a high-growth or matrixed organization.
• Analytical problem-solving skills: Ability to understand complex data, identify key insights, and break down information into clear, actionable recommendations; comfortable interpreting reports and using tools like Excel/Google Sheets, Tableau, or similar platforms to support decision-making.
• Structured strategic thinking: Skilled in framing ambiguous problems, conducting root-cause analysis, and building clear solution paths that align with business goals.
• Executive-level communication and storytelling: Ability to craft compelling narratives, influence decisions, and confidently present insights and proposals to senior stakeholders.
• Cross-functional collaboration mindset: Proven ability to work across cross functional teams, building consensus and driving alignment.

• Ownership and self-direction: Demonstrated ability to operate independently, prioritize effectively, and push initiatives forward without needing day-to-day oversight.

• Preferred Qualifications -

• CoE or IT services exposure: Experience working in a Center of Excellence, IT Services, or BPO context with an understanding of scalable service delivery models.

• Knowledge of quality and enablement systems: Familiarity with performance scorecards, quality assurance frameworks, operational audits, and process optimization.
• Regional awareness and adaptability: Experience working across diverse APAC markets, with cultural fluency and a practical understanding of regional execution nuances.