Automation Support Professional

1 week ago

Manila, National Capital Region, Philippines Coca-Cola Europacific Partners Full time ₱900,000 - ₱1,200,000 per year

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies, and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.

You will be reporting in our newly established Integrated Shared Service entity in the Philippines. (100% onsite work arrangement in our BGC, Philippines office)

We're seeking a proactive and technically skilled Automation Support Professional to ensure the smooth operation and support of our robotic process automations (RPAs) across the business. This role is critical to maintaining a stable automation environment, resolving incidents, and supporting new releases and infrastructure setup.

You'll work closely with stakeholders, developers, and IT teams to monitor live automations, manage incidents, and ensure virtual machines are properly configured. If you're passionate about automation, troubleshooting, and continuous improvement, this is your opportunity to contribute to a growing capability within CCEP.

What You Will Be Doing

  • Monitor and support the day-to-day operations of live automations, ensuring stability of the Blue Prism environment
  • Manage and resolve RPA-related incidents, including ticket creation and escalation where needed
  • Participate in root cause analysis and document resolution steps for recurring issues
  • Ensure new process releases do not negatively impact existing automations
  • Set up and configure new virtual machines with required applications and access
  • Collaborate with BPT teams to provision infrastructure based on automation demand
  • Support Blue Prism version upgrades and ensure compatibility across environments
  • Maintain solution documentation and ensure updates reflect current configurations
  • Ensure all automation changes have appropriate approvals and follow risk control methodology
  • Provide input on process improvements and support ad hoc automation-related projects
  • Promote effective use of technology tools to ensure accurate service delivery and data management
  • Act as an ambassador for automation technologies across business functions
  • Ensure compliance with CCEP policies, including financial guidelines and internal controls

About You

  • Lean/Six Sigma Yellow Belt certified, with at least 3 years of transactional process improvement experience
  • Proven success in managing and supporting automation or IT-related projects
  • Strong understanding of accounting principles and experience in STP, CTC, or RTR processes
  • Blue Prism Developer accreditation and hands-on experience with RPA support
  • Familiarity with ITIL methodology and incident management practices
  • Bachelor's degree in Business, Finance, or Information Systems
  • Strong troubleshooting, documentation, and stakeholder communication skills
  • Comfortable working in a fast-paced, collaborative environment

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