Operations Assistant
5 hours ago
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Supporty is looking for a detail‑driven Operations Assistant based in the Philippines to support a network of physical sites, virtually, for an Australian client. You'll act as the "on the ground" operator from your home office, working closely with our customer experience team to keep day‑to‑day operations running smoothly.
This is a long‑term, full‑time independent contractor position, paid weekly in PHP.
What you'll be doing- Coordinate with contractors and suppliers for site maintenance and repairs
- Review virtual walkthroughs, cleaner reports and other site checks, then take appropriate action
- Monitor site‑related issues, follow up and escalate as needed until resolved
- Complete and update operational reports, logs and trackers
- Action site‑specific tasks that support safe, clean and well‑run locations
- Work closely with the CX/contact centre team to handle site‑related tasks that come through tickets and calls (you are not the main person answering customer enquiries, but you complete the operational follow‑through)
- Use tools such as Zendesk, Microsoft Outlook, Teams and Excel as part of your daily work
You might have experience in operations, administration, facilities coordination, logistics support or a similar environment.
We're looking for someone who:
- Has 2+ years' experience in an operations, admin or coordination role
- Has strong attention to detail and excellent follow‑through
- Is confident using systems like Zendesk (or other ticketing tools), Outlook, Teams and Excel
- Has excellent written and spoken English
- Can prioritise tasks, work to clear SLAs and stay organised across multiple sites
- Is comfortable working with multiple screens and systems at once
- Is able to work a rotating roster, including weekends and public holidays when required
This is a fully remote role. To be successful, you must have:
- A reliable Windows‑based desktop or laptop (no Mac for this role)
- A second monitor for multi‑tasking and monitoring multiple systems
- Stable high‑speed internet connection with a reliable backup option
- A quiet, professional workspace suitable for calls and focused work
- Headset and webcam for online meetings
- Engagement type: Independent contractor via Supporty
- Location: Remote, Philippines
- Hours: Full‑time, rotating roster including weekends
- Pay: Weekly, in PHP
- Opportunity to work with a values‑led team that cares about quality, fairness and long‑term partnerships
Click "Apply" and submit:
- Your CV (in English)
- A short cover note outlining your relevant operations/administration experience
- A brief description of your home office setup (computer specs, number of monitors, internet connection)
Only shortlisted candidates will be contacted.
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