Bilingual Spanish Call Center Representative

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you fluent in Spanish and English and passionate about helping others? We’re looking for Bilingual Spanish Call Center Representatives who can deliver exceptional customer support in both languages. If you thrive in a fast-paced environment and enjoy solving problems, we’d love to hear from you

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Manage inbound and outbound calls in both Spanish and English.
• Provide clear and accurate communication across both languages.
• Assist customers with billing inquiries, account updates, and general support.
• Document customer interactions with precision and attention to detail.
• Escalate complex issues to the appropriate teams when necessary.
• Adhere to company policies and procedures during all customer interactions.
• Achieve daily and monthly performance targets.

Qualifications

• Must be 18 years or older.
• High school diploma or GED.
• Bilingual fluency in English and Spanish (spoken and written).
• Strong listening and interpersonal communication skills.
• Ability to work flexible shifts, including weekends and holidays.
• Excellent attention to detail and organizational abilities.

Preferred Previous experience in a bilingual customer service or call center role.

Compensation & Benefits

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage
• Supervisors/Managers: ₱120,000 coverage
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people
• Plus, more in-office rewards, raffles, recognition gifts, and treats

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks and lift up to forty (40) pounds.

Conditions of Employment

• All MCI Locations – Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position – Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI will not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by law. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any protected characteristic. We provide reasonable accommodations to qualified employees as required by applicable laws.

About MCI (Parent Company)

MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions that drive exceptional experiences and performance. We assist companies with business process outsourcing, staff augmentation, contact center services, and IT needs. In 2019, MCI was named by Inc. Magazine as Iowa’s Fastest Growing Company and ranked among the fastest-growing privately held companies in the USA. MCI has multiple global facilities and serves 150+ client partners across various brands.

The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. Supervisors or managers may ask you to perform other duties. The employer reserves the right to revise this description at any time. This description is not a contract for employment, and either party may terminate employment at any time, for any reason.

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