Bilingual Spanish Call Center Representative

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you fluent in Spanish and English and passionate about helping others? We're looking for Bilingual Spanish Call Center Representatives who can deliver exceptional customer support in both languages. If you thrive in a fast-paced environment and enjoy solving problems, we'd love to hear from you

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Manage inbound and outbound calls in both Spanish and English.
• Provide clear and accurate communication across both languages.
• Assist customers with billing inquiries, account updates, and general support.
• Document customer interactions with precision and attention to detail.
• Escalate complex issues to the appropriate teams when necessary.
• Adhere to company policies and procedures during all customer interactions.
• Achieve daily and monthly performance targets.

Candidate Qualifications

• Must be 18 years or older.
• High school diploma or GED.
• Bilingual fluency in English and Spanish (spoken and written).
• Strong listening and interpersonal communication skills.
• Ability to work flexible shifts, including weekends and holidays.
• Excellent attention to detail and organizational abilities.

Preferred Previous experience in a bilingual customer service or call center role.

Compensation Details

What You Can Expect From MCI

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage
• Supervisors/Managers: ₱120,000 coverage
• Dental Coverage: In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people
• Plus, more in-office rewards, raffles, recognition gifts, and treats

Other Details

Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and may be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks and may lift up to forty (40) pounds.

Conditions of Employment
All MCI Locations

• Must be authorized to work in the country where the job is based.

Program and Location Specific

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit. All aspects of employment are based solely on merit and qualifications. MCI maintains a work environment free from discrimination and expects employees to be treated with dignity and respect. MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by law. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any characteristic. MCI provides reasonable accommodation to qualified employees with protected disabilities as required by law.

About MCI (Parent Company)

MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions that drive exceptional experiences and performance. MCI offers business process outsourcing, staff augmentation, contact center services, and IT services among others, with a global footprint.

The description above provides a general overview and is not all-inclusive. You may be asked to perform other duties. The employer reserves the right to revise this job description at any time. This description is not a contract of employment, and either party may terminate employment at any time for any reason.

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