Customer Service Representative

1 week ago

Taguig, National Capital Region, Philippines Comrise Full time ₱300,000 - ₱600,000 per year

Job Purpose

The Call Center Representative serves callers by professionally answering inquiries, researching and resolving problems, and collecting self-pay balances.

Duties and Responsibilities

  • Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information
  • Process patient credit card payments over the phone to resolve outstanding self-pay balances
  • Possess basic working knowledge of healthcare claims processing including ICD-9/10, CPT, and HCPC codes, as well as 1500 forms
  • Possess working knowledge of the fundamental concepts in healthcare reimbursement methodologies and revenue cycle
  • Uses the GE and Epic workflow systems and other tools available to them
  • Ability to analyze, identify and resolve issues on patient accounts
  • Act cooperatively and courteously with patients, visitors, co-workers, management and clients
  • Adheres to the policies and procedures established for the client/team
  • Meets and maintains daily productivity standards established in departmental policies
  • Meets and maintains quality standards established in departmental policies
  • Ability to maintain composure when handling particularly difficult calls with customers
  • Perform all other tasks related to Call Center Department areas of responsibilities
  • Performs other related duties and special projects as required
  • Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Job Type: Full-time

Pay: Php25,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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