BPO Customer Service Representative
1 week ago
Responsibilities:
- Handle customer requests through calls, chat, email, or tickets, and provide accurate solutions based on SOP.
- Resolve issues within authority or escalate to the right team if needed.
- Keep records of customer interactions and update accounts/documents
Qualifications:
At least 1 year of experience in customer service (BPO experience preferred).
Excellent English Communication Skills: Fluent in both spoken and written English
Strong multitasking, prioritization, and time management skills.
Work Setup:
- Willing to work in McKinley, Taguig City (office-based)
- Full time position, Night Shift (Shift Schedule)
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Can Start ASAP
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