Supervisor / Team Leader - LIPA Site (Start ASAP)

3 days ago

Batangas, Calabarzon, Philippines Conduent Full time $40,000 - $60,000 per year

Job Track Description:Assists others in achieving goals.Broad technical expertise and industry knowledge.Ability to manage hiring and termination actions and training for multiple employees.Manages performance appraisals and pay reviews for team members.Accountable for functional, operational, and program management.General Profile.Supervises daily tasks of the business, technical support and production teams

Responsible for team results

Works within established precedents and practices.Evaluates and organizes information to solve for problems and challenges

Ability to work without supervision.At least 18 months of experience - any LOBs accepted.Willing to work onsite.Willing to start ASAP.Functional KnowledgeComprehensive understanding of processes, procedures, systems, and concepts.Business ExpertiseAbility to coordinate team efforts to achieve overall company and client goals.ImpactDirectly impacts the quality of services provided

Supports and trains team members to impact end user experiencesLeadershipProvides supervision including coaching and quality checks to support associate progress

Problem SolvingSolves problems and evaluates possible solutions using past technical experience. Interpersonal SkillsStrong communication skills to share ideas and information. Responsibility StatementsDelivers quality, productivity, and compliance KPI reports.

Coaches and gives feedback to team members to enhance performance. Shares processes and business updates with the team. Supervises the team to identify coaching opportunities.Recommends training interventions when necessary.

Outlines best practices for associate growth and improvement. Performs other duties as assigned. Complies with all policies and standards.

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