General Manager Operations

Lead Teams, Streamline Processes, and Deliver Global Project Success

Build more than projects-build a career that balances impact and life. Lead high-stakes construction operations, coordinate multi-disciplinary teams, and engineer workflows that shape infrastructure with precision. Navigate complex challenges, optimize performance, and elevate your expertise, all while maintaining the balance to thrive professionally and personally in a demanding, dynamic industry.

Drive Operational Success with Purpose

Be part of our client's team as a General Manager Operations, where you will lead Manila-based support functions, oversee finance, HR, IT, and administration, streamline processes, implement performance reporting, and coordinate with Australian departments. You'll drive operational excellence, foster accountability, and ensure reliable, efficient support for global projects.

Your Role at a Glance

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Onsite, Ortigas

Perks That Support You

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Day shift schedule
• Fully customized Emapta laptop with peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You'll Bring to the Table

• Proven experience in a senior operations or business management role within a support office, shared services, or multi-function operational environment
• Minimum of 20 years of professional experience, including at least 15 years in leadership roles managing multi-disciplinary teams
• Master of Business Administration (MBA)
• Strong ability to coach, mentor, and develop teams to build long-term organizational capability
• Solid understanding of operational systems, performance management, reporting frameworks, and continuous improvement methodologies (e.g., Kaizen, Lean Six Sigma Green Belt Certification)
• Demonstrated ability to lead teams in fast-paced, high-volume, deadline-driven environments
• Exceptional communication and collaboration skills with Australian-based leadership
• High level of organizational skill, accuracy, and attention to detail
• Proficiency in business systems (e.g., NetSuite, HRIS platforms, CRM systems) is advantageous

What You'll Do Daily

• Lead all operational functions within the Manila support offices, ensuring alignment with business priorities and Australian department expectations
• Oversee day-to-day delivery of services across finance, administration, recruitment, HR, fleet, IT, sales, and marketing to ensure accurate, timely, and effective support for Australian operations
• Standardize workflows, optimize internal processes, and implement reporting mechanisms to improve service reliability, transparency, and performance
• Foster a culture of accountability and continuous improvement across all support teams through clear performance expectations and values-based leadership
• Ensure compliance with company policies, governance frameworks, and operational standards across all Manila-based teams
• Act as the key operational liaison with Australian department heads, ensuring consistent communication, alignment on deliverables, and responsiveness to evolving business needs
• Monitor workload distribution, capacity, and performance metrics to ensure Manila resourcing meets the needs of Australian stakeholders
• Identify opportunities for system improvements, automation, and efficiency enhancements to strengthen collaboration between Manila and Australian teams
• Lead recruitment, onboarding, coaching, and performance management of Manila-based team members to build long-term capability, efficiency, and accountability

About Our Client

Our client is a leading international provider of equipment solutions and services across construction, mining, oil & gas, and industrial sectors. They deliver comprehensive offerings, including equipment hire, sales, servicing, transportation, and training. Renowned for innovation, reliability, and operational excellence, they empower businesses worldwide with high-quality equipment and expert support to drive project success efficiently and safely.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra