Payments Analyst

• REQ
• 26/08/2025
• Customer Loyalty
• Makati City, Filipijnen
• ING Hubs

Payments Analyst

Background on what ING is about (Generic ING background):

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking

Job Overview

Payments Settlements Services (PSS) and Wholesale Banking (WB) payments act as a utility unit which service Processing and Investigations functions across different product areas like True International Payments (TIP), SEPA, Instant Payments, MIPs and Retail Payments for Wholesale Banking Operations (WBO) and Retail products in multiple locations.

The ideal candidate reports to a Circle Lead and is epected to interact with Center of Ecellence (COE), Global Business Partners and colleagues from various geographies including the counterpart Hub.

Key Responsibilities/ Capabilities:

• Handle and analyze requests, escalations and enquiries of FI clients with respect to international payments, domestic and direct debits.
• Actively cooperate with other divisions within the Payments Department to allocate escalations and prevent them from arising.
• Ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
  Create and follow up files for incoming payments that could not be e- ecuted.
• Provide recommendations in order to reduce the number of payments not processed automatically and improve quality with the aim of reducing the number of complaints.
• Formulate proposals for improvement.
• Carry out interventions with respect to FI electronic payments that have been incorrectly supplied.
• Cross trained to other responsibilities within the Client Services Department.

Minimum Qualifications and Capabilities

Bachelor's degree or equivalent e

• perience
  Analytical, fle- ible, open-minded and a team player
• Ability to work under pressure and capable of managing and prioritizing multiple tasks.
• Have a client driven approach.
  Ecellent written and oral communication skills, including the ability to convey comple- information succinctly and clearly to clients and partners.
• MS Office proficient with the ability to work with multiple applications at the same time.
  E- perience in working at a payment, or payment technology company.
• Results driven self- starter who can thrive in a fast- paced, collaborative, and cross- functional environment.
• Superior attention to details
  E- perience working at a Payments and Cash department is an advantage.

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ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.