CS Team Lead

9 hours ago

Pasay, National Capital Region, Philippines GoTech Entertainment, Inc. Full time ₱400,000 - ₱600,000 per year

Become our Company's CS Team Lead and support a niche, service-focused contact center delivering 24/7.

Job Requirements:

  • Design telephone maintenance script updates and team member KPI design
  • Effectively communicate and perform cross-departmental tasks (customer support and event teams)
  • Handle customer interactions via phone, email, text and messaging apps and serving clients.
  • 2-3 years of experience in telephone service and user maintenance and development management.
  • Work with Management team to ensure projects launch and accomplish successfully as well as ensure that targeted operations KPI are achieved.

Qualifications:

  • BS/BS Degree in Business Administration or equivalent combination of education and experience
  • Experience in Managing multiple telemarketer
  • Strong Organization skills with attention to details
  • Positive attitude and quick learner with the ability to understand and adapt to new requirements

Job Type: Full-time

Pay: Php25, Php50,000.00 per month

Benefits:

  • On-site parking
  • Paid training

Ability to commute/relocate:

  • Pasay: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • How much is your asking salary?
  • Can you start immediately?

Experience:

  • Team Leader: 1 year (Required)
  • Telemarketer: 3 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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