Director, CS Compliance and Risk Management

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a highly analytical Director to join our global GCAR and VRIP team, focusing on data compromise liability and compliance events within the Visa payment ecosystem. This role will support and drive our Global Compromise Account Recovery (GCAR) and Visa Integrity Risk Program (VIRP) efforts, a core component of ecosystem security within Visas Payment Ecosystem and Control (PERC) team. The successful candidate will serve in a critical position supporting the investigation, management, and resolution of data compromise cases across global markets. This role ensures accurate case processing, timely reporting, and clear, effective communication with both clients and internal stakeholders.

Working closely with the GCAR Global team, acquirers, and global investigation teams, the position will handle complex datasets, interpret program rules, and uphold the highest standards of quality, compliance, and service delivery. The ideal candidate is detail-oriented, highly organized, and adept at managing multiple priorities in a fast-paced, deadline-driven environment.

The role will also help lead a team of compliance investigators conducting research and analysis into merchants conducting sales of high risk or illegal content. This will include ordering and performing testing, undertaking legal reviews along with merchant and acquirer identification and case preparation for the regional Risk teams.

This position will have dual reporting responsibilities to the Global Head of Visas Global Risk Investigations, Account Information Security and Global Compromise Account Recovery, and to the Global Head of Visas Integrity Risk Program.

This role requires both technical compliance expertise and strong communication skills, supporting US hours to ensure effective collaboration and client engagement.

Position's Primary Responsibilities - GCAR

Program Administration

• Provide administrative and backup support for the GCAR program to ensure operational continuity and compliance with program standards.

Case Management

• Manage the case pipeline, including adding new cases, updating details, researching case data (e.g., dates, BINs), and ensuring accurate liability calculation documentation.

Data Review and Reporting

• Run monthly reports, perform threshold triage, and prepare weekly, monthly, quarterly, and ad hoc reports on GCAR performance metrics for management.

Stakeholder Collaboration

• Partner with GCAR leadership, acquirers, and investigation teams to determine case ownership, align forensic parameters, and gather necessary sales and calculation data.

Documentation and Communication

• Review forensic reports, extract key data, and compile qualification summaries, acquirer packages, appeal responses, and other case materials.
• Work with regional teams to complete required documentation.

Client Support

• Serve as a key point of contact for GCAR program rules, respond to client inquiries, and prepare customized communications that are clear, professional, and aligned with program standards.

Quality Assurance

• Audit outgoing communications for accuracy, consistency, and compliance and ensure all deliverables meet or exceed Service Level Agreement (SLA) requirements.

Process Support

• Assist with monthly billing file creation, approval, and validation.
• Contribute and drive process improvement initiatives within the GCAR program.

Position's Primary Responsibilities - VIRP

• Create analysis of transaction data and conduct research to identify non-compliant activity or trends.
• Track and control compliance action plans submitted by clients and ensure they are tracked to resolution.
• Manage internal and external relations within compliance enforcement and processes, escalating where appropriate to Rules and Compliance senior management to minimize brand and reputational risk exposure.
• Collate, analyze, and publish management information, statistics, and performance criteria relating to compliance processing to help define the global and regional compliance strategy.
• Participate in the development and execution of activities and programs aimed at improving client and/or internal satisfaction.
• Establish and maintain relationships with clients and other entities related to Rules and Compliance responsibilities include participating in activities related to inquiries or action plans as required.
• Interact with clients, Visa Inc. Sales Account Executives, and CS Account Managers to ensure client understanding and compliance with Visa Rules.
• Execute Visa Integrity Risk Program procedures, as developed and updated over time.
• Manage multiple compliance actions with business function owners, prioritizing as appropriate.
• Assist in defining and creating yearly strategies and plans to support relevant compliance programs.
• Work independently and within a global team, with flexibility to collaborate across time zones for effective communication and consistent support worldwide.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
- Min. 12 years of experience with Bachelors Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
- 3+ years of experience in data analytics, risk management, compliance, or fraud detection within financial services or technology.
-Advanced proficiency in SQL and Excel for data analysis and reporting.
-Strong problem-solving skills, with the ability to think creatively and work collaboratively with data engineers and cross-functional teams.
-Excellent written and verbal communication skills and able to interpret and explain complex data findings clearly and make them actionable for clients.
-Strong organizational and time management skills and able to manage multiple priorities and deliver under tight timelines.
-Ability to work independently and as part of a team, supporting U.S. business hours to ensure effective collaboration with our team and clients.

Preferred Qualifications
-Experience with card payment systems and transaction processing.
-Experience in a compliance and enforcement role.
-Familiarity with industry standards such as PCI DSS and regulatory compliance frameworks.
-High level of initiative, attention to detail, and problem-solving skills.
-Proactively drives progress on critical initiatives.
-Creative thinker able to manage uncertainty and deliver practical solutions.
-Comfortable leading meetings, delivering presentations, and interacting with clients at all levels.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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