Senior Manager, SaaS PMO

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

The Senior Manager, SaaS PMO & Business Operations is the main contact point between their SaaS Regional organization and PMO. You will be the voice of their Region in the SaaS PMO organization, providing feedback and data-driven insights on how to improve the quality, effectiveness and automation of governance processes.

This position is based in the Philippines, to work closely with the SaaS operations team in the country and the APAC Region.

OPPORTUNITIES

• You will be working closely with their SaaS regional organization, especially SaaS Management and SDM teams, to understand and the business and ensure that Governance processes to support the business are efficiently managed.
• You will maintain regular contacts with the SaaS APAC organization to manage BAU activities (Governance processes, Cost Optimization, Capacity Management, KPI tracking, etc.) and manage changes to these processes to continuously improve these
• You will be the first point of contact for the Risk, Compliance and Internal Audit Regional teams, and manage the process of getting answers to risk/audit requests through contacts with the relevant stakeholders SaaS
• You will lead the rollout of Temenos-wide and SaaS initiatives for their Region and take the global lead of at least one of those initiatives.
• You will work closely with the other SaaS Business Office teams: FinOps, Cost Sizing, Reporting & AI to ensure that regional requirements are taken into consideration, and take advantage of the latest developments delivered by these teams
• You will ensure that all processes are data-driven and automated through the use of modern data management, AI and reporting tooling.
• You will establish and manage Document library to ensure we have a single view of all documents for their Region.

SKILLS

• You should have a Bachelor's degree or Master's or postgraduate degrees preferably, MBA
• You should have more than 5 years in Governance for a SaaS company or department.
• You should have proven track record in managing governance and PMO processes in a financial software company. Experience in SaaS is a clear advantage.
• You should have ability to develop and implement PMO processes and policies, directs project management staff, and working with other department leaders to define, prioritize, and develop projects and programs
• You should possess outstanding analytic and problem-solving skills as well as a strong ability to dissect business requirements and realize true business need in order to identify opportunities.
• You should have applied knowledge of ITIL, Agile (Ideally Agile Release Train) and OKR
• You should have excellent ability to communicate at all levels, creating strong connections with senior stakeholders cross the organization, and also ensuring understanding and adherence to governance processes by all related teams.
• Proficiency in MS Data Fabric, at least Power BI, is a strong advantage.

VALUES

• Care for stakeholder and customer needs with empathy to deliver high-quality SaaS projects.
• Commit and drive projects to successful completion in a fast-paced APAC environment.
• Collaborate with cross-functional and regional teams to ensure smooth project execution.
• Challenge and improve processes to enhance SaaS delivery and performance.

SOME OF OUR BENEFITS include:

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
• Study leave: 2 weeks of paid leave each year for study or personal development