Sr. Assistant Vice President
3 days ago
We are looking for a highly experienced Senior Assistant Vice President IT Operations to lead our technology operations, ensure service excellence, and oversee the performance of multi-tier support and infrastructure teams. The ideal candidate is a strong leader with deep technical expertise, a passion for operational excellence, and the ability to drive continuous improvement in a fast-paced environment.
Key Responsibilities- Lead day-to-day IT operations across infrastructure, networks, cloud, and end-user computing environments
- Manage multi-tiered technical support or NOC teams, ensuring service quality and timely issue resolution
- Oversee Incident, Problem, and Change Management processes following ITIL standards
- Partner with vendors and manage service delivery to meet contractual SLAs
- Monitor performance of IT systems using modern tools and ensure proactive issue detection
- Drive operational efficiency through KPI/SLA reporting, process optimization, and root cause analysis
- Ensure IT governance, risk management, cybersecurity awareness, and compliance with relevant frameworks
- Lead business continuity, resilience planning, and risk management initiatives
- Collaborate with stakeholders across technology and business teams to ensure alignment and service excellence
- Champion a customer-focused culture and continuous improvement mindset
Qualifications & Requirements
Education
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field
- ITIL Foundation certification (or equivalent service management knowledge)
- Basic understanding of project management principles (PMP/PRINCE2 awareness preferred)
- 15+ years of progressive leadership experience in IT operations or infrastructure management
- Proven experience managing multi-tier technical support/NOC teams
- Strong background in Incident, Problem & Change Management
- Vendor management and service delivery management experience
- Strong understanding of IT infrastructure: network, server, storage, cloud, end-user computing
- Familiar with TSM tools (ServiceNow, BMC, etc.)
- Awareness of cybersecurity principles and compliance requirements
- Hands-on experience with monitoring tools (SolarWinds, Nagios, Datadog, etc.)
- Excellent leadership, communication, delegation, and stakeholder management skills
- Ability to manage daily IT operations with a focus on service delivery
- Exposure to IT governance and compliance frameworks
- Experience working with SLAs, KPIs, and operational reporting
- Strong problem-solving and root cause analysis capabilities
- Familiar with IT risk, resilience, and business continuity planning
- Focused on incident reduction and process efficiency
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