Sr. HR Business Partner

About Us

At Spoke, we work with fast growing, venture backed startups to help them scale their teams the right way. We blend top U.S. based client facing talent with outstanding international expertise, making sure our people feel like a natural extension of our clients' teams. Right now, Spoke team members make up 20% of the workforce for our biggest client, covering eight different functions. We're all about building real partnerships where our people and our clients succeed together.

Why This Role Matters

We're looking for a Senior HR Business Partner to help shape how our offshore teams grow, perform, and thrive. You'll coach team members, boost engagement, and bring structure to the way we manage and support people. From navigating hard conversations to shaping long term strategy, you'll be the trusted People partner who leads with confidence and keeps our teams feeling valued and inspired.

Drive Engagement and Performance

Career Development Program Management:

• Lead team support, engagement, and training to ensure efficient, productive, and high quality day to day operations of our offshore teams.
• Provide guidance and leadership in managing sensitive employee relations matters, including performance evaluations, performance improvement planning, disciplinary processes and, when necessary, terminations ensuring each step is handled with fairness, professionalism, and respect.
• Guide team leaders on effective communication techniques and strategies for engaging with employees and clients.
• Identify training needs and develop programs to enhance employee skills and competencies.
• Oversee the delivery of training programs and monitor their effectiveness.
• Promote a culture of continuous learning and professional development.

Employee Engagement & Retention:

• Design and implement strategies to enhance employee engagement, satisfaction, and relations.
• Conduct regular employee surveys and focus groups to gather feedback and identify areas for improvement.
• Store feedback in a manner that promotes data-driven analysis to monitor trends and develop insights.
• Oversee performance management programs that include evaluating employees against client-specific KPIs.
• Provide guidance to CS and clients on successfully integrating offshore employees into client organizations to shorten time to value.
• Oversee client specific employee onboarding processes to ensure a seamless start.
• Develop and promote initiatives that foster a positive workplace culture and high employee morale.

Workforce Planning:

• Develop and maintain strong relationships with key customer success stakeholders to understand client business objectives and ensure workforces support client end goals.
• Identify opportunities for client workforce growth and liaise with the customer success team to expand our footprint inside client organizations.
• Provide strategic guidance to CS on workforce adjustments, reorganizations, gaps, etc.
• Support CS in a client facing manner during Quarterly Business Reviews as a subject matter expert and as needed.
• Work with Team Leaders to develop Business Continuity Plans for all global sites.

Essential Skills for Leading Offshore Teams

• Strong understanding of HR best practices, labor laws, and employee relations.
• Bachelor's degree in Business Administration, Human Resources, Management, or a related field. MBA or advanced degree is a plus.
• 5+ years of experience in all aspects of HR (excluding recruitment), notably in employee relations, performance management, coaching, and liaising with clients in an offshore or outsourced environment
• HR leadership experience is not required but is an advantage
• Proven experience in managing offshore teams and working with international clients.
• Excellent communication, interpersonal, and leadership skills.
• Ability to multitask, prioritize, and manage time effectively in a fast paced environment.
• Proficiency in using various business software and tools (e.g., Airtable, HRIS, project management software).

Rewards Beyond Measure:

• HMO coverage upon regularization
• Hybrid work arrangement
• Standard government and benefits
• 20 days annual leave (5 convertible to cash)
• Career growth opportunities
• Diverse and supportive work environment