Collection Associate for Alabang

7 days ago

Ayala Alabang, National Capital Region, Philippines Asticom Technology Inc Full time ₱200,000 - ₱250,000 per year

The Collections Associate is responsible for managing and collecting outstanding debts from clients, ensuring timely payments, and maintaining positive customer relationships. The role requires effective communication, problem-solving skills, and a proactive approach to resolve payment issues while ensuring compliance with company policies and legal regulations.

Key Responsibilities:


• Contact customers through phone, email, or other communication methods to collect overdue payments.


• Monitor accounts to ensure payments are up to date and follow up on overdue invoices.


• Negotiate payment terms and settlement options with customers.


• Maintain accurate records of collections activities and customer interactions.


• Prepare and send reminders, invoices, and account statements to customers.


• Work closely with the sales team to address customer concerns and disputes regarding billing.


• Provide reports on outstanding accounts and collection activities to management.


• Ensure compliance with company policies and relevant laws in the collection process.


• Assist in resolving any billing discrepancies and address customer queries in a professional manner.


• Maintain a high level of customer service while ensuring company objectives are met.

Qualifications:

4 years of any course, with good communication skills, computer literate (excel-pivot, lookup)

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