Quality Advocate I
1 hour ago
HI,
Greetings from SRKAY CONSULTING
Position : Quality Advocate
Location : Pasig, City
Fulltime
About the Role
We're looking for a
Quality Advocate I
to join our dynamic Training & Quality team
You'll monitor and evaluate inbound/outbound calls, email, and chat interactions to ensure adherence to quality standards. You'll provide constructive feedback, help coach engagement specialists, and support process improvements to enhance overall customer experience quality.
Key Responsibilities
Monitor and evaluate customer interactions (calls, emails, chats) for accuracy and compliance
Maintain and analyze quality performance data and reports
Calibrate and coach team members to drive quality goals
Conduct call audits and performance documentation
Partner with Training and Operations teams to support new coaches and specialists
Develop and implement quality initiatives and improvement programs
What We're Looking For
Fluent in English
(verbal and written)
Strong
analytical and documentation
skills
Excellent
time management and multitasking
ability
Team player who thrives in a
fast-paced environment
Proficient in
Microsoft Office (Excel, Word, PowerPoint)
Previous
BPO / Contact Center QA experience
preferred
Share your resume to
Regards
Maheshwari Parivallal
Senior Recruitment Consultant
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