Print Design Support Specialist

3 days ago

Mandaluyong City, National Capital Region, Philippines ibex Full time $40,000 - $60,000 per year

This will be Work On Site in Shaw, Mandaluyong and on a Night shift/shifting schedule. This will be supporting for one of the largest Graphic Design software platform globally.

Join our team as a Print Specialist - Design, where you'll be the key to enhancing customer satisfaction by resolving print quality and design issues. Use your expertise to bridge the gap between customers and internal teams, ensuring flawless orders and an exceptional experience every time

Responsibilities

  • Effectively support Print customers directly to resolve complex Print Quality issues: Support users directly across different modalities (email, live chat, or phone in the future), utilizing guidance on procedures and policies to resolve user issues. Craft accurate answers and champion patience and empathy when engaging with users, leveraging tools like Zendesk
  • Serve as an escalation point, as needed: Serve as internal support for CHT Specialist quality inquiries. Collaborate with CHT Print/UserVoice to ensure overall customer and product satisfaction
  • Leverage Design knowledge to assist customers: Leverage knowledge of Print file design to assist customers in troubleshooting Print issues relating to design, file export, color, image, quality, etc. Use tools like Adobe Photoshop or In Design.
  • Find and address common opportunities: Be the voice of the users and constantly advocate for continuous improvement, ensuring that issues are corrected at the source.
  • Support users with other queries: Support customers on non-design issues as volume or ticket flow requires.
  • Has Customer service skills such as issue/root cause diagnosis, empathetic resolution, effective communication
  • Must be highly proficient in industry standard design software (Acrobat Pro, Adobe Illustrator, Photoshop, InDesign) and other applicable programs
  • Ability to work on a shifting schedule
  • Strong attention to detail and willingness to learn existing and contribute to creating new workflows
  • Time-management skills
  • Excellent communication skills, both written and verbal

Qualifications
It would also be advantageous if you have:

  • Proficient knowledge of Canva
  • Proficient knowledge of prepress and printing standards
  • Proficient knowledge of CMYK, RGB, color modes, conversion
  • Organizational skills, adaptability and composure under fire are equally important
  • Production design experience

  • Graphic Designer

    3 days ago

    Quezon City, National Capital Region, Philippines Print and Co Creatives Full time ₱600,000 - ₱1,200,000 per year

    Print and Co. is hiring a skilled artist to design premium invitations, packaging, and branding materials that reflect our high standards. You'll handle projects from concept to final output, create templates and systems for efficiency, and ensure every design is both visually striking and aligned with our brand. We're looking for someone proactive,...

  • Print Graphic Artist

    3 days ago

    Mandaluyong City, National Capital Region, Philippines SGSCO Asia Pacific Full time ₱20,000 - ₱28,000 per year

    Who are we?SGS & Co. is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world-class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client-first customer service. We...

  • Graphic Designer

    3 days ago

    Makati City, National Capital Region, Philippines DotYeti Design Full time ₱400,000 - ₱800,000 per year

    Graphic Designer - DotYeti We're seeking a Graphic Designer with a strong passion for illustration and layout design. In this role, you'll be responsible for producing visually striking content across various media platforms, helping our clients bring their brands to life through compelling visuals.What you'll do:Creative Concepting: Collaborate with the...

  • Visual Communications Specialist

    7 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeGraphicDesigner Full time ₱250,000 - ₱450,000

    Visual Communications SpecialistThe Visual Communications Specialist is a creative and technical professional responsible for developing compelling visual content that effectively communicates messages to various audiences.This role involves designing and producing high-quality digital and print materials, including promotional collateral, social media...

  • Mechanical Design Specialist

    5 days ago

    Quezon City, National Capital Region, Philippines beBeeMechanical Full time ₱800,000 - ₱1,200,000

    Job Title - Mechanical Design SpecialistAbout the RoleWe are seeking a skilled mechanical design specialist to join our team. This role will be responsible for handling the mechanical requirements of power supply units, including designing casings, heatsinks, plastic parts, and insulation, as well as thermal and acoustic requirements.Key...

  • Design Engineer

    5 hours ago

    Mandaluyong City, National Capital Region, Philippines Primus@ Knowledge Specialist Full time $104,000 - $130,878 per year

    I JOB DUTIES AND RESPONSIBILITIESDesigns and create 2D and 3D layouts using AutoCADPlan and evaluate new projects, consulting with others to determine design requirementsPresent designs and demonstrate prototypes.Conduct root cause failure analyses and develop solutions to prevent recurrenceWork with manufacturing and supply chain teams to improve product...

  • Junior Graphic Designer

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Madimack Full time $40,000 - $60,000 per year

    Employment Type: Full-time Independent Contractor | Hybrid (3x Office, 2x WFH) About MadimackMadimack is Australia's leading provider of energy-efficient pool heat pumps, solar solutions, and smart home technologies. We are passionate about driving innovation for a sustainable future.Position Overview The Junior Graphic Designer will support the marketing...

  • F&B Designer CAD

    3 days ago

    Mandaluyong City, National Capital Region, Philippines MCArki Architectural Design Full time $40,000 - $80,000 per year

    About the role We are seeking a talented F&B Designer CAD to join our dynamic team at MCArki Architectural Design in Mandaluyong City, Metro Manila. As a full-time F&B Designer CAD, you will be responsible for creating innovative and functional designs for a range of food and beverage establishments, from restaurants and cafes to bars and catering...

  • Graphic Designer

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Cosmopack, Inc Full time ₱216,000 per year

    Cosmopack, Inc is hiring a Full time Graphic Designer role in Mandaluyong, NCR. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱18,000 per monthResponsible for designing layout, color separation, trapping and printing for mock up sample.With plate making...

  • Structural Design Engineer

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Filinvest Group Full time ₱500,000 - ₱1,000,000 per year

    FILINVEST COMPANY: SHAREPRO, INC. The Design Engineer Structural and Geotechnical is responsible for providing computer-aided drafting and design work for Structural Engineering Works, coordination with external consultants and suppliers for quotations and queries. Internal coordination with printing, filing and issuing of plans and documents. KEY...