Customer Service Representative

3 hours ago


Davao City, Davao, Philippines PHILIPPINE SPAN ASIA CARRIER CORP Full time ₱150,000 - ₱250,000 per year

Job Responsibilities:

  • Follow communication procedures, guidelines and policies
  • Managing incoming calls and customer service inquiries
  • Identify and assess customers needs to achieve satisfaction
  • Know basic customer inquiries: vessel schedules, tariff rates and others
  • Assists customer with replacement of orders, refunds and others
  • Track and trace shipments as required. Ensuring timely movement and delivery status of freight to destination.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Recommend potential service to management by collecting customer information and analyzing customer needs
  • Will conduct booking and pre-advise
  • Perform other tasks that maybe assigned from time to time

Qualifications:

  • A graduate of a 4-year degree course
  • At least 2 years experience as a costumer service representative
  • Amenable to work on Monday-Saturday working schedule
  • Willing to work in Davao City
  • Can work under pressure and follow instructions
  • Knowledgeable in basic Microsoft word, Excel and PowerPoint
  • Must have reliable working attitude

Job Type: Full-time

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Work Location: In person



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